About this role
• Lead, direct and manage site operations to ensure that the operations staff executes service agreements at, or above the client's standards.
• Maximize profitability through superior client service, effective and prompt communications and follow-up on all pending matters with the client.
• Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.
• Manage revenue and expenses to budget constraints.
• Responsible to train, develop and motivate employees to peak performance and growth in their knowledge and responsibilities
• Oversee accounts receivable, including client invoicing and collections, as needed
• Process incoming vendor invoices (cost of transportation and overhead expenses), as needed
• Analyze market trends to further develop scalable and strategic operations practices
• Execution of the applicable KPI's per company standard.