About this role
Position: Field Service Coordinator Salary Grade: E3
Primary Purpose: To coordinate the activities of the Burr Oak Tool Inc. field service department.
Roles: Expected behaviors and activities performed to fulfill responsibilities
• Set an example of working hard and doing the right things; exhibit energy and positivity.
• Engage in clear, courteous, effective, honest and open communications with team members and others within and outside the company.
• Know, understand and follow all applicable BOT processes and procedures.
• Judgement in observation and developing workable solutions with varied situations.
• Evaluate procedures, facilitating and advising team on process improvements.
• Perform any other normal business activities assigned by your superiors in or out of the scope of this position's description.
Responsibilities: Quantifiable metrics to which a person is held accountable.
• Reviews field service reports and determines proper follow-up actions.
• Acts as liaison between departments for service-generated issues.
• Plans service department work schedules to best support customer's needs.
• Establishes or adjusts work procedures to best satisfy internal and external customers.
• Recommends measures to improve service to our external customers.
• Resolves work problems and assists workers in solving work problems.
• Reports out to Director of Business Development the current status of projects and continuous improvement efforts.
• Confers with company supervisors to coordinate activities of individual departments and resolve concerns from these internal customers and suppliers.
• Ensures employees have the tools needed to effectively do their assigned roles.
• Coordinates with Assembly supervisors to coordinate the training of all field service technicians to achieve established standards, while encouraging people to be the best they can be.
• Performs the duties of a service technician contingent on service demand.
• Provides support for inside sales as needed.
Skills: Essential qualifications and functions gained through training and experience
• This position requires the use of desktop or laptop computers, precision hand and measurement tools; telephone and fax machine.
• High school diploma or equivalent.
• This job is classified as sedentary; must be able to sit, operate controls with hands, and touch and feel keys with fingers continuously.
• A minimum of 5 years of mechanical, assembly, or finishing experience required. 2-3 years of control troubleshooting. Strong leadership skills are essential.
• High energy level, comfortable performing multi-faceted projects in conjunction with day-to-day activities.
• Strong interpersonal skills. Ability to get along with diverse personalities, tactful, mature, and flexible.
• Documentation of a drug screen must be provided prior to starting this position.