About this role
Job summary
We are looking for an experienced medical receptionist/secretary or someone with nursing home admin experience to replace our current receptionist who is moving out of area.
The hours will be 9am - 2:30pm Monday to Friday (including public holidays)
The home is in a significant period of change following our recent inadequate CQC rating and we are looking for someone who is going to help us move forward in a new way of working.
You will be the first point of contact for professional visitors and families.
You will have to be comfortable in dealing with challenging topics of conversation and emotional interactions with families who's loved ones could be receiving end of life care. You will be building relationships with family members who visit the home. Alongside promoting a professional manner with other healthcare providers and allied professionals.
No two days are the same and plans will often go out of the window. You will need to be adaptable and be able to manage juggling priorities.
The role, whilst full on at times can also be very rewarding, with moments of tears but definitely moments of laughter to outweigh them.
Main duties of the job
You main duties will be (but are not limited to):
Answering the telephone and answering or directing queries to the relevant member of staff.
Answering and filing emails appropriately.
Building relationships with families and outside professionals.
General admin and filing
Ensuring appointments and visitors are added to the calendar and where appropriate booking appointments and transport.
General overview of rotas (rotas are produced by HCA) and booking agency staff where required for sickness cover or whilst rota clerk is on holiday.
Handling complaints and concerns and passing to relevant staff members.
Producing reports from our online systems for management overview
About us
We are a family run nursing home providing care for 26 adult residents, who have nursing and mental health needs with challenging behavior's.
Our aim is to provide holistic care in a happy safe environment, giving person centered care, whilst encouraging our residents independence and choices over the care they receive and their daily routines.
We are in a significant period of change following a recent inadequate CQC inspection and looking for people who want to make a difference to join our team on our journey forward.
Job description Job responsibilities
You main duties will be (but are not limited to):
Answering the telephone and answering or directing queries to the relevant member of staff.
Answering and filing emails appropriately.
Building relationships with families and outside professionals.
General admin and filing
Ensuring appointments and visitors are added to the calendar and where appropriate booking appointments and transport.
General overview of rotas (rotas are produced by HCA) and booking agency staff where required for sickness cover or whilst rota clerk is on holiday.
Handling complaints and concerns and passing to relevant staff members.
Producing reports from our online systems for management overview
Providing a friendly ear on for relatives or staff and a tissue and cup of tea when needed.
Person Specification
Qualifications Essential
Experience in medical reception/secretarial field Good command of English both written and language and the ability to adapt communication from personal to professional level. Proficient in word and computer technology
Desirable
Previous social care experience RSA Typing stage 2 or above Knowledge of social care regulations Knowledge of referrals processes
Qualifications Essential
Experience in medical reception/secretarial field Good command of English both written and language and the ability to adapt communication from personal to professional level. Proficient in word and computer technology
Desirable
Previous social care experience RSA Typing stage 2 or above Knowledge of social care regulations Knowledge of referrals processes
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Anselm’s Nursing Home
Address St Clare Road
Walmer
Kent
CT14 7QB
Employer's website https://stanselmsnursinghome.com/ (Opens in a new tab)