About this role
Salary: £28,000 - 32,000 per year
Requirements: Passion for learning, confidence, excellent communication skills, a professional presentation, and a resourceful, resilient approach to learning technologyExposure to Microsoft technologies, including Entra ID (Azure AD), Intune/Autopilot, Exchange, and Teams administration is an advantageA driving licence and own transport, as occasional travel to another location may be required for project work Responsibilities: Provide first- and second-line IT support and troubleshoot everyday hardware and software issuesManage user accounts, including onboarding and offboarding, account creation, and laptop provisioningAssist with the installation and configuration of hardware and softwareSupport our Microsoft 365, Freshservice, and NinjaOne cloud stackDeliver training and guidance to staff on IT systems and applicationsDocument support activity and maintain recordsProvide IT support primarily at our head office, with secondary support for our international offices Technologies: AzureCloudHardwareSupportMicrosoft 365Office 365 More:
We are seeking a first- and second-line IT Support Engineer / Helpdesk Analyst for an office-based role in Hertfordshire, Monday to Friday. We encourage skill development and a collaborative, non-siloed working environment. We will consider candidates with on-premises experience who want to transition to cloud technologies. The role is based mainly at our head office, with occasional visits to another location for project work.
last updated 42 week of 2026