About this role
Salary: £34,000 - 40,000 per year
Requirements: Experience providing 1st-line support, with exposure to 2nd-line tasks and some 3rd-line supportStrong knowledge of Microsoft Windows Server and Microsoft 365Familiarity with SQL Server managementBasic understanding of virtualisation technologies such as VMware or Hyper-VKnowledge of networking concepts, including DNS, DHCP, VLANs and firewallsExperience with backup solutions such as VeeamExcellent problem-solving skills and the ability to stay calm under pressureStrong communication skills and the ability to work in a customer-facing roleMust have the right to work in the UK Responsibilities: Provide 1st-, 2nd- and 3rd-line IT support to staff, resolving hardware, software and network issuesTroubleshoot issues across Windows servers, networking, firewalls and virtual environmentsHelp maintain business continuity and disaster recovery plansSupport internal ERP and warehouse management systemsHelp develop and maintain internal software solutionsKeep IT documentation up to date and compliant with ISO 9001 procedures Technologies: ERPHardwareHyper-VSupportMicrosoft 365NetworkSQLVMwareVeeamWindowsOffice 365Security More:
Were offering a permanent IT Support Engineer position near Shepton Mallet, with a salary of £34,000–£40,000 depending on experience. Hours are Monday to Friday, 8:00–17:00. The role is suited to someone currently working for an MSP who would like to move in-house, or someone in a company IT department interested in joining a larger business. We offer four weeks annual leave plus bank holidays, a £3,000 annual training budget, a £1,300 attendance bonus after a three-month probation period, a work phone that can also be used personally, auto-enrolment in a pension scheme after probation, free on-site parking, and opportunities for career growth and progression. The team is friendly and supportive, with a relaxed, family-oriented atmosphere. On-call bonus arrangements are also mentioned.
last updated 42 week of 2026