About this role
FIELD SERVICE ENGINEER
Locations - Wembley, Croydon, Dartford, Enfield
We have an exciting opportunity for a Field Service Engineer to join our team to install and provide technical support to our coffee, vending and water equipment to the standard required by our clients.
This is a great opportunity for a customer focused individual to join a fast-growing coffee, water, and vending company.
Responsibilities - Technical Service Support
Completing machine filters/de-scalesWorking closely with the service desk dailyManaging and recording service response to machine breakdowns and ensuring KPI's and standards are met or exceededCarrying out any necessary repairs or services and reporting any major faults to ensure that all machines are always in good working orderUsing Vend Manager on smartphone to respond to service calls and complete calls & service reportsCompleting all necessary book/paperwork to Company standardsLiaising with relevant sub-contractors to complete certain machine repairs Installations
Installing machines with other engineer(s) and/or sub-contractors where appropriateInstalling coin mechanisms and card readersRegistering all equipment on Vend Manager and/or other relevant softwareManaging customer satisfaction throughout and post installation Vending machine portfolio includes:
Evoca snack/cold drinks vending machines and tabletop/floor standing drinks machinesCoffetek tabletop/floor standing drinks machine rangeCimbali coffee machine range: S15/ S20/ S30WMF coffee machine range: 1100s/1500s/5000s/9000sBorg & Overstrom water coolersAqua Libra - Illimani taps Role Requirements
Full UK driving licence - ESSENTIAL no more than 6 points NO DD or DR related offences*DBS Certificate - ESSENTIAL for this role due to our clients from Schools, Hospitals, Healthcare providers etc2-3 years' experience as a field service engineerExcellent customer service skillsStrong external and internal communication skillsLive locally to Greater LondonExperience with Evoca, Coffetek and fresh milk coffee equipment as well as Vend Manager or a similar vend management system (Preferred) * Applicants will be required to drive a company vehicle so must hold a full clean UK driving licence.
Salary & Benefits
Competitive basic annual salary of £32K+4 weeks (20 days) paid holiday which increases year on yearCompany vanFull expense reimbursementCompany phone with vend management softwareExtensive training and development For more details regarding this role, please speak to Michelle Ings, HRGO London & Essex office or email
Please also regster online with hrgo.co.uk