About this role
Salary: £32,000 - 37,000 per year
Requirements: Experience providing first-, second-, or third-line support in an MSP or other fast-paced helpdesk environment, with a minimum of two years experienceExperience supporting end users with Microsoft 365 and Windows 11Excellent telephone and email communication skillsWorking knowledge of Microsoft Exchange, Teams, SharePoint, and IntuneAbility to work occasional early shifts (6:30–15:30) and/or late shifts (12:00–21:00)Ability to participate in an evening and/or weekend on-call team rotaClean driving licence Responsibilities: Provide end-user support for our customers Microsoft 365-based systems as part of our helpdesk teamAnalyse problems, diagnose issues, and provide solutions Technologies: HardwareSupportMicrosoft 365SharePointWindowsOffice 365 More:
Were seeking an IT Support Technician to join our rapidly growing team in Cambridge. The role is initially office-based for the first few months, after which our team typically works from home two to three days per week. On-call work is shared through a team rota and attracts additional pay. We offer 12 paid training days per year on a certified Microsoft syllabus; profit share and annual performance bonuses; 20 paid holiday days plus bank holidays, with the option to purchase up to 20 additional days; six paid sick days; a matched personal pension; death-in-service insurance; paid parental leave; free unlimited EV charging at our Quy office; access to an EV company car scheme; and trade pricing on personal computer hardware and software purchases.
last updated 42 week of 2026