About this role
Salary: £28,000 - 32,000 per year
Requirements: Strong client-facing communication and relationship management skillsProven ability to manage multiple projects and competing prioritiesExcellent problem-solving skills and a structured approach to troubleshootingDegree or equivalent qualificationSQL and database support skills (desirable)AWS or other cloud technology experience (desirable)SFTP and data transfer troubleshooting experience (desirable)Experience with software platforms and complex client implementations (desirable)Root cause analysis and preventative problem-solving experience (desirable) Responsibilities: Manage end-to-end client onboarding and software implementationBuild strong client relationships and act as a key point of contact for escalationsCoordinate implementation projects, change requests and support issuesInvestigate technical problems, identify root causes and drive resolutionsMaintain data accuracy, system reliability and high service standardsImprove internal processes, controls and operational efficiencyWork closely with technical teams to communicate client requirements and resolve issuesProduce accurate reports and management informationProvide out-of-hours support for critical incidents when required Technologies: AWSCloudSupportSQLDevOps More:
We are an established technology business and specialist software company delivering solutions to an international client base. Our growing team is seeking an Implementation Specialist to help onboard new customers, manage technical issues and support the smooth delivery and ongoing performance of our software. The role involves working closely with clients and internal technical teams, taking ownership of projects, solving complex problems and contributing to continuous improvement.
last updated 42 week of 2026