About this role
Salary: £30,000 - 30,000 per year
Requirements: Experienced 2nd Line Field Support EngineerFull UK driving licenceExperience with Windows 10/11 installation and configuration, Active Directory, Microsoft 365 and Microsoft Office applications, including Word, Excel and OutlookExperience setting up and supporting Apple iPhones and iPads, and configuring and troubleshooting printersKnowledge of TCP/IP and network infrastructureExperience using remote support tools and a service desk logging system Responsibilities: Take and log initial IT support requests from end users and resolve IT issuesProvide support to end users at regional offices across the Midlands and South, travelling to customer sites as requiredResolve incidents directly and log other issues with external third-party suppliers, managing them through to resolutionEscalate more complex issues to 2nd and 3rd line support teamsSet up end-user hardware using imaging and automated device management systemsImage, configure and troubleshoot Windows desktops and laptops, mobile devices and printers Technologies: Active DirectoryExcelHardwareSupportMicrosoft 365MobileNetworkTCP/IPWindowsOffice 365 More:
We are an established, growing business with a proven track record in our industry. This is a permanent Field Support Engineer role based near Northampton, with an ASAP start targeted for October or November 2026. The position offers a salary of up to £30,000, depending on experience, plus benefits. Working is typically hybrid, with 3–4 days per week at customer sites across the Midlands and South or at our head office near Derby, and the remaining days working remotely from home, depending on business requirements. We provide a company car that can be used for personal travel, 25 days holiday plus bank holidays, a pension, BUPA healthcare, life assurance, professional training and development, and additional benefits.
last updated 42 week of 2026