About this role
Salary: £26,000 - 34,000 per year
Requirements: We require 2+ years of experience in an IT service desk or technical support roleWe require strong customer service skillsWe require a confident and professional telephone mannerWe require good troubleshooting and problem-solving abilityWe require strong organisational skillsWe require a sense of urgency when dealing with customer issuesWe require the ability to manage multiple tickets without losing trackWe require a team-focused attitudeWe require a willingness to learn and improveWe require experience supporting Windows 10/11, Microsoft 365, Active Directory / Entra ID, SharePoint, VoIP phone systems, mobile phone setup and support, basic networking, macOS, printers, and common desktop hardwareWe consider VMware, Windows Server, or more advanced infrastructure experience useful but not essentialWe require a driving licenceWe prefer GCSE or equivalent educationWe require 2 years of technical support experienceWe require 2 years of customer service experience Responsibilities: We are the first point of contact for customers needing IT supportWe log, manage, and progress support tickets through our service desk systemWe troubleshoot common issues across desktops, laptops, Microsoft 365, networking, printers, phones, and user accountsWe keep customers updated as their tickets progressWe take ownership of our workload and follow issues through properlyWe escalate more complex issues to 2nd line support when neededWe work with our teammates to keep the service desk running smoothlyWe create and update internal support documentationWe highlight recurring issues, risks, or anything that could impact customers or the wider businessWe handle support requests by phone, email, and ticket in a calm, professional, and customer-focused way Technologies: Active DirectoryHardwareSupportmacOSMicrosoft 365MobileSharePointVMwareWindowsOffice 365REST More:
We are m3 Networks, a supportive and straightforward IT services team based in Edinburgh. We are hiring a friendly, motivated Tier 1 IT Support Technician to join our service desk and support business customers across the UK. This is a permanent, full-time, in-person role working Monday to Friday, offering a salary of £26,000 to £34,000 per year, along with benefits including additional leave, bereavement leave, company events, company pension, free parking, on-site parking, sick pay, transport links, and work-from-home options. We offer hands-on experience across a wide range of customer environments, training and development opportunities, exposure to different technologies, and a clear path to build technical skills in a workplace where your contribution matters.
last updated 42 week of 2026