About this role
Job summary
Our dedicated team are seeking to recruit an organised and methodical individual to join our busy Referral Booking Team.
As the successful candidate, you will have an ability to work in a systemic and methodical way either under direction or on their own initiative, be friendly and conscientious and have excellent communication skills. Attention to detail is of the utmost importance, as is the ability to remain calm under pressure.
Much of the work is computerised and therefore good IT skills are essential along with the ability to use Microsoft Office.
Main duties of the job
Operating the Trust's partial booking process involving administration of outpatient waiting lists and scheduling of both new and follow up outpatient appointments.
Ensuring optimum use of respective outpatient clinics and compliance with relevant policy and procedure.
Operate the national e-Referral system, ensuring capacity is utilised effectively and efficiently.
Register and process outpatient referral letters through the various
means of receipt into the hospital.
Ensure that laid down procedure is followed in compliance with
Caldicott recommendations, Health Records Management and
Patient Administration Policy and procedural guidance.
To support in the administration processes for the Cancer Two Week Wait Administrator and providing cover to ensure that the cancer referral process is appropriately covered from receipt of the referral to the booking stage.
About us
There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital due to open in 2031/32 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.
Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.
At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.
We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.
We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.
Job description Job responsibilities
Please see attached Job Description and Person Specification for further information about this role.
Person Specification
Qualifications/Training and Professional development Essential
Educated to GCSE level or equivalent.
Desirable
Level 1 or 2 IT Qualification. GCSE in English and Mathematics.
Experience Essential
Recent administrative, customer services or reception experience. Excellent telephone manner.
Desirable
Proven good organisation skills. Previous experience of call centre. Previous experience in a healthcare environment. Understanding of clinical pathways and associated medical terminology.
Skills, abilities and knowledge Essential
Excellent verbal and written communication skills. Evidence of ability to operate effectively as part of a team or on own initiative. Ability to work under significant pressure, prioritising own workload effectively. Good working knowledge of Microsoft Office applications.
Desirable
Knowledge of Patient Administration Systems or alternative booking systems.
Aptitude Essential
Understand the need for tolerance and sensitivity to the needs of others.
Desirable
Ability to work flexibly to meet the needs of the service.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Queen Elizabeth Hospital King's Lynn NHSFT
Address The Queen Elizabeth Hospital
Gayton Road
King's Lynn
PE30 4ET
United Kingdom
Employer's website https://www.qehkl.nhs.uk (Opens in a new tab)