About this role
Job summary
An exciting opportunity has arisen within the Emergency Department for dedicated, positive thinking, self-motivated individuals to join our Weekend Receptionist Team.
Two posts are available:-
Post 1 - 7 hours per week
(08.30am - 4pm Alternate Weekends)
Post 2 - 6 hours per week
(Weekend Evenings 2pm-8pm & 4pm-10pm)
Main duties of the job
We are looking to recruit an organised and methodical person with excellent communication and customer care skills. Flexibility to provide holiday and sickness cover for the Weekend Team Colleagues, often at short notice, is also an important requirement.
It is a fast paced environment and you will need to demonstrate your ability to remain calm under pressure and to use your own initiative. You will be expected to book in patients who self present or who arrive by ambulance, answer telephone enquiries, obtain hospital notes, photocopying, scanning and other clerical duties as necessary.
The successful candidate will have good IT and communication skills and ideally a working knowledge of the Patient Centre / Patient Administration System.
As the Emergency Department runs a 24/7 service, the post holder would be expected to provide cover for any Bank Holidays which fall within their shift pattern and there will be the opportunity to cover additional shifts at other times of day / night as they arise.
A comprehensive training package will be provided to the successful applicant.
About us
There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital due to open in 2032/33 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.
Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.
At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.
We are an ambitious organisation that upholds our values of kindness, wellness and fairness.
We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.
Job description Job responsibilities
Please see attached job description and person specification for further information about the job role.
Person Specification
Qualifications/training and professional development. Essential
GCSE in Mathematics and English.
Desirable
EDCL or NVQ
Experience Essential
Experience of working in an office environment. Experience of working with the public. Familiarity with data Input. Experience of working with confidential Information. Receptionist & Customer Service skills.
Desirable
Previous experience of working in a Hospital setting or similar Environment. Local knowledge of our Catchment Area, GP Surgeries and Community Services. Previous experience of working Shifts, Bank Holidays and Unsociable Hours.
Skills, abilities and knowledge Essential
Ability to work under pressure. Excellent Organisation skills. Ability to use own initiative and prioritise accordingly. Working in a team. Accurate attention to detail.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Queen Elizabeth Hospital King's Lynn NHSFT
Address Queen Elizabeth Hospital
Gayton Road
King's Lynn
PE30 4ET
United Kingdom
Employer's website https://www.qehkl.nhs.uk (Opens in a new tab)