About this role
Job summary
We're looking for friendly and enthusiastic
Administrators to join our team in the Hospital Discharge Lounge on a 12 month fixed term basis
This is a great opportunity for someone who enjoys a varied administrative role in a busy hospital environment, supporting patients and colleagues to ensure the discharge process runs as smoothly and efficiently as possible.
Who are we looking for?
Someone who is:
Organised, reliable and has good attention to detail. Friendly, professional and confident communicating with others. Comfortable using computers and carrying out general admin tasks. A team player who can also work independently. Committed to maintaining patient confidentiality and providing a positive experience for patients.
Main duties of the job
Your role will include but not be inclusive of
Providing general administrative and clerical support to the Discharge Lounge team. Booking patient transport Answering telephone calls and responding to enquiries. Supporting communication between ward staff, the Discharge Lounge and other hospital teams. Helping with everyday tasks to keep the service organised and running efficiently. Flexibility is essential for this post.
The Discharge Lounge is a busy hospital service, and working days and times will need to be adjusted at times to meet changing service requirements.
You should be comfortable working different days and times from week to week, as your working pattern may vary depending on the needs of the service. You will not necessarily work the same days or hours every week but this will all be communicated and planned in advance.
About us
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
CAREthat is evidence based, high quality and compassionate SAFETY that is of the highest standards COMMUNICATION that is open, inclusive and respectful SYSTEMS that are efficient, patient centred and reliable PATHWAYS that are best practice and embedded, but also respect the individual needs of patients Our achievements include:
Trust rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.
Job description Job responsibilities
Please find attached detailed job description and person specification for main responsibilities and requirements.
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent qualification and/or experience RSA/OCR III and/or equivalent qualification and/or experience
Knowledge & Experience Essential
Microsoft Office Products Experience Ability to work as part of a team
Desirable
Experience working in an NHS environment Understanding of Trust Internal Policies as appropriate
Skills Essential
Word Processing Skills Audio-Typing Skills Medical Terminology Ability to accurately maintain computerised and manual filing / documentation systems Ability to use own initiative and work independently Ability to manage difficult/sensitive situations
Desirable
Time Management Skills Knowledge of Trust computer systems
Other Essential
Comply with Trust policies and procedures at all times
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust
Address Whiston Hospital
Warrington Road
Prescot
L35 5DR
United Kingdom
Employer's website https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)