About this role
Job summary
The post holder will be an integral part of the Inflammatory Bowel Disease (IBD) Team, who assists, supports and
co-ordinates the pathway for patients undergoing investigations and management of IBD. A large part of the role
is providing administrative and coordination support to consultants, nurse specialists, patients, families, and other
staff involved in liver team. The successful applicant will ensure the efficient channelling and close co-ordination
of the patient's pathways ensuring robust communication between medical staff, GPs, patients, relatives,
members of the public, specialist centres and other disciplines within the Trust.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
The post holder will function as part of the IBD Team across MWL and be expected to work across all sites.
The post holder will support the management of IBD. The aim is to increase the workforce with an overall aim to increase specialist nurse capacity, improve patient experience and reduce waiting times.
The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. The post holder will have excellent communication skills and be willing to undertake on-going training and development.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
Job description Job responsibilities
KEY DUTIES
Registration of patients onto relevant databases ensuring all patient data both clinical and personal is electronically and accurately recorded. Undertake blood monitoring/screening (including QuantiFERON tests) within departmental protocols & guidelines. Ensure investigation reports are obtained, escalated where needed and action taken. Co-ordinating the implementation of Azathioprine shared care agreements. Co-ordinating ETU booking for biologic and other relevant treatments. Co-ordinating healthcare at home prescriptions for medications to ensure prescribed and delivered to patients in a timely manner. IBD Helpline triage, managing administrative and simple clinical queries within departmental guidance, and triaging to IBD nurses when needed. Cross-site IBD MDT co-ordination Arrange and book appropriate outpatient appointments/follow ups, in particular the management of PIFU & rapid access slots. Supporting data collection for audit and outcome data. Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users. Be the point of contact for all non-routine/urgent enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquiries. Using good communication skills, and appropriate tools and procedures, liaising as appropriate with the nurse specialists when non routine and refer complex decisions to the team for assessment and review. Coordinate/act independently to make OPD appointments for those with abnormal results, fast track patients back into the system if required. Communicate and signpost to appropriate needs related information. Support patients and their families to access appropriate information and support, by signposting to a range of clinical and support services. Advise patients and their families on how to make contact when they feel that their condition or needs have changed, including what to do out of hours
Person Specification
Our Values Essential
We are Kind We are Open We are Inclusive
Qualifications Essential
Diploma level qualification or equivalent in relevant field/discipline GSCE Standard or Higher European Computer Driving Licence (ECDL) or equivalent experience Evidence of continued role development Diploma level qualification or equivalent in relevant field/discipline
Desirable
Willing to undertake IBD learning and development courses Basic counselling NVQ in Care or similar
Experience Essential
Excellent IT Skills Microsoft Office Experience Ability to work as part of a team Significant experience in a similar clinical role or equivalent knowledge
Skills Essential
Self-motivated and able to work with limited supervision Ability to use own initiative and work with limited supervision Manage / prioritise own workload Excellent communication skills Ability to maintain control of sensitive/stressful situations Ability to accurately maintain computerised and manual filing systems and documentation. Good time management skills Knowledge of Gastroenterology or Endoscopy including ability to undertake venepuncture and cannulation.
Other Essential
Able to work flexibly dependant on the needs of the service and undertake duties required Ability to build and maintain good working relationships Comply with Trust policies and procedures at all times Ability to retrieve information from a wide range of sources and in different formats Ability to travel across all MWL hospital sites when required Ability and willingness to undergo further training for the post Maintain confidentiality at all times
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust
Address Southport & Formby District General
Town Kew Lane
Southport
PR8 6PN
United Kingdom
Employer's website https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)