About this role
Job summary
Using own initiative on a daily basis and working with minimum supervision, you will be required to attend two busy outpatient reception windows providing a meet and greet reception service for inpatients arriving for diagnostics and outpatients attending diagnostic clinics. You will ensure clinics are fully booked,
handling and processing electronic referrals for patients, generating appointments and appointment letters. You will ensure appropriate waiting time standards are met in conjunction with theCardiac Investigations Manager and Business Manager.
You will ensure results from clinic are scanned into portal in a timely manner, collate referrals and patient notes for clinic, process incoming and outgoing mail,update Careflow in a timely manner and ensure clinics are cashed up.
You will be responsible for the supervision of new starters or staff covering the department.
You will also be responsible for the delivery of the reception, appointments, and clinic prep workloadin the absence of the Senior Administrative Assistant.
Main duties of the job
Duties of the role will include, but are not limited to, providing routine administrative and reception support, including covering reception areas, answering telephone enquiries, taking messages, basic diary support and data entry.
An important part of the role will involve supporting referral processing activities, including receiving referrals, entering referral information accurately onto electronic systems and ensuring records are kept up to date in line with service procedures. This will require the use of Careflow software as part of day-to-day duties. Training will be provided; however, accuracy, attention to detail and adherence to guidance are essential.
The role will include routine administrative tasks such as collating information, updating spreadsheets and maintaining basic records, therefore experience of Microsoft Office, particularly Word and Excel, is essential.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description Job responsibilities
To provide a reception service for outpatients and inpatients, ensuring that the service given is efficient, timely and welcoming, maintaining confidentiality at all times.
To act up in the absence of the Senior Administrative Assistant, covering the duties outlined intheir job description.
To undertake filing and administrative tasks as required.
To accurately input and update patient related information on attendance onto the computerised PAS system. Including the capturing and update of patient demographics at each visit.
To resolve informal complaints or concerns raised by patients at the desk or over the phone.
To deliver correspondence to various departments within the trust as required. To ensure post (results/appointment letters) are delivered appropriately and timely, in accordance with Information Governance Standards and Confidentiality procedures.
To maintain adequate administrative stationery stock in conjunction with co-workers.
To supervise new staff or staff rostered to cross cover from other areas.
Person Specification
Experience Essential
Administration Experience Good communicator Customer Service Experience of using Microsoft Office (Word and Excel)
Desirable
Experience working in a dental environment Experience of Experience of minute taking/typing minutes
Qualifications Essential
Good standard of general education
Desirable
Business Administration Level 2 or above
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name The Royal Wolverhampton NHS Trust
Address New Cross Hospital - Heart and Lung Centre
Wolverhampton Road
Wolverhampton
WV10 0QP
United Kingdom
Employer's website https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)