About this role
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
The opportunity:
• Full-time positions • An exciting, fast paced call center environment centrally located in Kingston • Competitive base hourly wage • Aggressive Sales and Customer Satisfaction commission and incentive programs • Overtime earnings opportunity • Long term opportunities for advancement and promotion Duties and Responsibilities:
• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements) • Answering Inbound calls, providing product information and selling our well-known communication/home entertainment client’s channels, content packages, and Internet/Home phone services to prospective customers • Meeting or exceeding the client’s Key Performance Indicators and guidelines in addition to company policies and procedures (including daily weekly and monthly sales targets and Net Promoter customer satisfaction objectives) • Must maintain an acceptable level of performance week over week, month over month • Must be capable of working in a high energy, high pressure, fun professional environment that is focused on delivering exceptional sales results and high customer satisfaction • Provide exceptional service to customers during each interaction • Address all customer concerns and inquiries • Engage customers in discovery dialogue designed to determine their needs and best programming, product or service selection • Adhere to all company guidelines regarding the delivery of sales to customers • Escalate problematic customer issues to management according to standard operating procedures • Properly document each customer interaction according to company standard operating procedures • Maintain an excellent on-time attendance record (schedule adherence) • Adhere to company quality assurance guidelines and standard operating procedures • Act with the highest levels of integrity and professionalism in each customer interaction Requirements:
• 3 CXC subjects including English Language or 2 CXC subjects and City & Guilds Level 3 English • Work experience is a plus but not required • Exemplary Attendance Records with Previous Employers • Proficient in Microsoft Office Products (Word, Excel, Powerpoint, etc.) and other computer-based systems • Excellent written and verbal communication skills • Excellent typing skills Additional Company Requirements (If successful): On condition of employment you will be required to:
• Submit to a drug test • Process a police record certificate On condition of employment you will be required to present the following;
• Updated resume • 2 passport size photos • Educational qualifications • Birth Certificate and Marriage Certificate(if applicable) • Any Valid Government issued photo identification (Passport, Driver’s Licence, or National ID • TRN & NIS cards • Active Bank Account from any major financial institution. CIBC account is preferred. Employee Benefits include:
• Paid training for all accounts • Health Insurance and Life Insurance • Transportation • No experience required
Apply Now
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!