About this role
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements) • Provide exceptional service to customers during each interaction • Address customer concerns and/or provide solutions • Adhere to all company guidelines regarding the delivery of service and support to customers • Escalate problematic customer issues to management according to standard operating procedures • Properly document each customer interaction according to company standard operating procedures • Maintain an excellent on-time attendance record (schedule adherence) • Adhere to company quality assurance guidelines and standard operating procedures • Act with the highest levels of integrity and professionalism in each customer interaction
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!