About this role
Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!
Learn more about us as a workplace upm.com/careers
We are now looking for a Service Delivery Specialist, IT to join our IT Site Services Europe Team. The position is located in Jämsänkoski, Finland. This is a fixed-term position until 31.12.2027 to primarily support our IT Service Delivery Managers who will be assigned to a project. Participation in IT/OT service development activities is also expected. Greetings from your future manager “Your role will be part of a team of SDMs carrying out similar duties for their responsible areas in UPM Fibers (Pulp, Timber, Forest), UPM Biofuels and UPM Energy businesses. You will assist in the governance of our ecosystem of key vendors including external, internal, on and offshore international partners responsible for infrastructure and application services to our end customers, the business. You will perform various roles in regular infrastructure and application changes, ensuring compliance with latest versions and life-cycle events within an ITIL framework and operating mode.” – Petteri Kaitila, UPM IT SDM Team Manager What you will do
• Coordinate UPM IT Services in selected UPM locations • Maintain, develop and take care of the compliance of local IT solutions • Initiate development needs for applications and infrastructure • Manage local business interface and act as a single point of contact • Strive for continuous improvement and solicit customer feedback to improve service • Manage local service providers and participation in the governance of global service providers • Co-operate and engage with Cybersecurity demands and IT/OT topics with local OT business contacts • Communicate coming changes towards the end users
Who you are
• You have a bachelor’s degree in information technology or equivalent professional qualification • You have strong knowledge and skills of key IT infrastructure technologies (e.g. switches, firewalls, access points, servers, production workstations, printers, etc.) • You have experience in IT Service Management, ITIL framework & ServiceNow platform • You are service oriented and have a positive mind-set • You have good communication skills, and you are fluent in English and in Finnish • You have strong time management and self-leadership skills • Experience of UPM business and process understanding is seen as an advantage This is what we offer to you
• A meaningful job: We have an inspiring purpose "We renew the everyday for a future beyond fossils”. Our work is impactful and transformative. • A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees. • Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth. • Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves. Learn about our Rewarding and our Ways of working.
Additional information about the position The position holder will report to Team Lead, Service Delivery Manager. For further information about the role, please contact Petteri Kaitila, Team Lead, Service Delivery Manager, UPM IT, petteri.kaitila@upm.com or tel. +358405571841. How to apply To apply, please submit your CV and cover letter by October 22, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline. For support with submitting your application, please contact the HR Services through the UPM Service Portal [LINK] or tel. +358204146600. Country-specific information A security background check may be performed for those selected to UPM positions, in accordance with the company recruitment guidelines and the Security Clearance Act 726/2014. UPM is a non-smoking workplace in Finland. UPM IT is a high-performing, innovative, and value-driven community strengthened by IT professionals from trusted suppliers. IT ensures business continuity and improves productivity & employee experience by maintaining business-critical IT services and boosting digital work. We create value for UPM in joint business and IT digitalization efforts, applying new technologies and partner ecosystems. We enable UPM performance and growth by developing capabilities for the changing business environment. The success of IT is rooted in leadership, the know-how of digitalization and emerging technologies and competences such as enterprise architecture design, project and people-driven change management, compliance, and cybersecurity. UPM – we renew the everyday Read more: upm.com Follow us on LinkedIn | YouTube | Instagram | #UPM #materialsolutions #WeRenewTheEveryday #LI-DNI