About this role
Hale Center Foundation for the Arts and Education (dba The Ruth and Nathan Hale Theater / The Ruth) is a nonprofit organization dedicated to providing high-quality, family-friendly theater experiences. We are passionate about arts education and its positive impact on our community. Join our team and be part of a mission-driven organization that brings joy and culture to Utah Valley! This position is a "flex" position which means that shifts and hours will vary based upon business needs and employee availability. Position starts at $14.00/hr., with increases available based upon mastery of skills and tenure.
Position Summary:
• Provides excellent customer and box office services to all patrons, artists, staff, donors, partners and visitors in a friendly and engaging manner as part of providing a high-quality theatrical experience and furnishing an excellent venue for artists. • Responsibilities • Excellent and friendly customer service—be a patron advocate. • Answer incoming calls. • Make outgoing calls. • Sell, reserve and reschedule tickets • Answer questions about all theater information—tickets, shows, policies, etc. • Work together with other Box Office Reps on assigned tasks. • Complete required training. • Use ticketing system (Audience View), including ongoing education in Audience View to improve patron experience both over the phone and in person. • Prepare tickets and door reports for performances. • Assist Front of House with customer service needs. • Daily data management and reporting in Tessitura as requested. • Receive shipments and take in and put out the mail daily. • Maintain a clean and orderly workspace, and other cleaning and maintenance tasks as asked. • Maintain a clean, well-groomed appearance. • Help whenever asked with multiple tasks. • Expected to work some weekends and evening hours. • Other duties as assigned
Skills and Education:
• Passion for theater. • High school diploma required. • Associates degree is a plus! • Cheerful and friendly with a highly personable and customer service-oriented approach. • Effective telephone, computer, and organizational skills. • Collaboration, time management, problem solving, attention to detail, and multi-tasking. • Ability to interact effectively in a professional, diplomatic and mature manner with patrons, artists, staff, donors, partners and visitors at all levels, both in writing and in person. • Ability to calmly and efficiently adjust to new procedures, systems, or schedule changes. • Ability to stay composed under pressure, have a good attitude, and execute expectations keeping priorities and business needs in mind $14.00-17.00/hr