About this role
Job Purpose
Ensure the timely availability of correct spare parts for after-sales repairs by implementing effective planning, strong supplier management, cost-efficient sourcing, and proper handling of returns.
Key Responsibilities
Planning & Availability
• Forecast spare parts needs based on consumption trends and service load.
• Track availability status expected arrivals and shortage alerts.
• Recommend part alternatives when applicable.
Supplier & Sourcing Management
• Build and manage supplier network locally and internationally.
• Source parts beyond traditional channels (B2B platforms, distributors, OEM affiliates).
• Negotiate pricing, lead times, and terms; maintain updated catalogues.
• Establish and monitor supplier SLAs.
Procurement & Order Follow-Up
• Prepare purchase requests and track orders until delivery.
• Monitor backorders, update ETA, and coordinate shipment documentation.
• Maintain procurement records and supplier files.
Shipment & Cost Optimisation
• Coordinate part shipments with finished goods to reduce freight cost.
• Propose economical purchase quantities and consolidation strategies.
• Evaluate logistics cost vs urgency for best value decisions.
Financial & Risk Oversight
• Monitor stock ageing trends & flag potential obsolete items.
• Recommend mitigation: small-batch purchase, part return, liquidation, swaps.
• Assist with accuracy of parts mapping and item codes with store team.
Reverse Logistics
• Manage defective/unused part returns and warranty settlement.
• Follow up on credit notes/claims and maintain documentation.
Communication & Coordination
• Liaise with technicians, store and service advisors on parts requirements.
• Provide weekly status reports on orders, ETA and supplier performance.
Education & Experience
• Diploma/Degree in Supply Chain, Procurement, Business, or technical field.
• 1–3 years in procurement, after-sales, or parts/logistics coordination.
• Experience in consumer electronics/appliances preferred.
Skills & Competencies
• Knowledge of electronics/appliance components.
• Supplier negotiation and coordination.
• ERP/Excel proficiency for reporting and forecasting.
• Analytical, detail-oriented, and cost-conscious.
• Strong communication and problem-solving skills.