About this role
Location:
Sydney CBD. This role will provide onsite support across two client locations within the CBD, primarily at Martin Place and George Street.
Join a Growing Global Team systemsGo is expanding rapidly and we’re looking for an experienced Field Service Engineer who thrives on delivering high-quality IT solutions to our clients. If you’re dependable, curious, and excited by new challenges, this is your opportunity to work with a dynamic, multicultural team and grow your skills in a supportive environment.
At systemsGo, we’re recognized for consistently delivering top-tier IT services that bridge global standards with local expertise. Our proven business model and deep understanding of supporting international companies ensure satisfied clients and long-term partnerships.
What You’ll Do
• Provide scheduled and ad hoc onsite and remote support to systemsGo clients.
• Troubleshoot IT infrastructure and network-related issues, ensuring timely resolution.
• Install, configure, and test computer and network systems for projects.
• Assist with engineering tasks under the guidance of Service Delivery Manager.
• Communicate effectively with clients and internal teams about system status and requirements.
• Monitor and escalate critical issues to management when necessary.
• Support the sales team by gathering technical information during client visits.
• Follow systemsGo’s methodologies to deliver consistent, high-quality service.
• Continuously develop your IT and communication skills to stay ahead in a fast-paced environment.
What We’re Looking For
• Diploma/Degree in Computer Science, Information Technology, or related field.
• 3+ years’ experience in IT end-user support or service delivery.
• Hands-on experience with office IT environments (PCs, printers, peripherals).
• Knowledge of network infrastructure (cabling, circuits, network devices).
• Strong customer service skills—able to explain technical issues clearly and summarize results effectively.
• Ability to work independently and as part of a team, following instructions to completion.
• Solid problem-solving skills and a proactive approach to learning.
• Language: Professional English required
Technical Skills
• Microsoft certifications (Windows 7/8/10 MCP/MCITP, MCSA/MCSE) highly desirable.
• Office 365 administration experience.
• Video conferencing support (Cisco WebEx, Zoom, Polycom).
• Windows Server and Microsoft services (AD, DNS, DHCP, WSUS, GPO).
• Networking experience (firewalls, switches).
• Familiarity with VDI, Microsoft Azure, MDM solutions.
• Project coordination experience is a plus.