About this role
Position: IT & AV Support Technician Location: Caribbean Drive, Scoresby, Melbourne, VIC 3179
systemsGo is seeking an IT Support Technician to work at our client's office in Melbourne. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills.
Responsibilities (but not limited):
• Provide Level 2 desktop support at client’s office
• Provide helpdesk and remote support for IT and AV equipment
• Complete project tasks as instructed by the client
• Occasional after-hours work with appropriate compensation
Requirements:
• Pro-active, customer focused, and comfortable dealing with end users directly
• Able to describe issues clearly to end users and client management, and report on results effectively
• 2+ years experience in IT helpdesk role or technical support role
• Comfortable working in a team
• Microsoft MCP certification preferred
• Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc
• Experience with AV systems and providing meeting support
• Experience with helpdesk ticketing systems including ServiceNow
• Diploma/Degree in Computer Science/Information Technology is preferred but not essential
About Us: systemsGo is the preferred IT & AV solution provider for multinational companies across Asia Pacific region, providing innovative integrated IT & AV solutions and support for over 25 years.