About this role
Job summary
The Operations Team Lead supports the delivery, coordination and day-to-day functioning of primary care services (Enhanced Access and Enhanced Services) delivered by LMA West London GP Federation. The postholder contributes to the implementation of new and existing services, service mobilisation, operational quality, and ongoing improvement activities.
Working under the guidance of the Operations Manager, and Clinical Leads, the postholder will work closely with clinical and non-clinical colleagues across the Federation, GP Practices, West and North London ICB and other partner organisations. They will help ensure high-quality service delivery, effective communication, robust performance monitoring, and strong operational support for practices, ARRS colleagues and service teams.
This is a developmental role suitable for individuals progressing into operational leadership, offering opportunities to build skills in service delivery management, NHS contract implementation, and primary care operations.
Please note the working hours are when our services run and includes evening and weekend working.
Main duties of the job
Key relationships:
Head of Operations & Clinical ARRS
Operations Manager
Clinical Directors
GP practices
Administrators
Clinical Leads
Clinical Teams: GPs, Nurses
Providers of Secondary Care and non-acute Community services
Independent sector providers
Colleagues across West and North London London ICB
Shared service colleagues, Local Authority colleagues and other key stakeholders
All internal teams.
About us
The LMA West London GP Federation (the Federation) is an organisation representing and supporting general practice across the Royal Borough of Kensington & Chelsea and Westminster (North Paddington). It comprises five Primary Care Networks (PCNs) and 39 GP practices, serving a registered patient population of approximately 300,000. The Federation works collaboratively with partners across the Integrated Care Board (ICB), local authorities, NHS providers, and the voluntary and community sector to deliver integrated, neighbourhood-based care. Its purpose is to strengthen primary care, improve population health, and support thriving general practice through innovation, inclusion, and transformation.
Job description Job responsibilities
Duties and responsibilities
Part A specific responsibilities
1. Day-to-Day Service Delivery:
Oversee daily operations of EA & ES services to ensure seamless delivery of patient care. Monitor and manage workflow, ensuring staffing and service levels meet patient demand. Act as first point of escalation for operational issues, resolving them efficiently. Collaborate with clinical and administrative teams to maintain smooth service operations. Provide basic IT troubleshooting for site systems, hardware, and software to minimise service disruptions. Implementation of service delivery against standard operating procedures 2. Staff Management and Coordination:
Manage rotas for permanent and locum staff, ensuring optimal coverage at all times. Coordinate inductions and onboarding for new locum and permanent staff. Support staff performance through coaching, guidance, and feedback. Monitor attendance, leave, and compliance with contractual obligations. 3. Site and Stock Management:
Ensure all sites have adequate stock levels of medical supplies, PPE, and equipment. Maintain accurate stock records and coordinate timely ordering and replenishment. Work with suppliers and internal teams to resolve supply issues promptly. Implement and monitor stock control processes to minimize waste and ensure compliance. 4. Operational Excellence:
Drive continuous improvement initiatives to enhance efficiency and patient experience. Ensure compliance with health and safety regulations, clinical governance, and company policies. Maintain accurate operational records, reports, and documentation. 5. Skills & Experience:
Proven experience in healthcare operations, in primary care settings. Experience managing locum and permanent staff rotas. Strong organisational and time-management skills. Excellent communication and leadership skills. Excellent IT skills, including troubleshooting hardware, software, clinical systems, and operational platforms. Ability to work under pressure and resolve operational issues quickly. Familiarity with stock management and basic procurement processes. Qualifications:
English & Maths GCSE (Grade C and Above) Degree (Desirable) Proficiency in MS Office, rota/stock management software, and clinical IT systems. Personal Attributes:
Proactive, solution-focused, and hands-on approach. Strong attention to detail. Ability to work collaboratively across teams. Commitment to delivering high-quality patient care.
Person Specification
Experience Essential
Proven experience in healthcare operations, in primary care settings. Experience managing locum and permanent staff rotas. Strong organisational and time-management skills. Excellent communication and leadership skills. Excellent IT skills, including troubleshooting hardware, software, clinical systems, and operational platforms. Ability to work under pressure and resolve operational issues quickly. Familiarity with stock management and basic procurement processes.
Desirable
Experience of working in a Enhanced Access service
Qualifications Essential
English & Maths GCSE (Grade C and Above) Proficiency in MS Office, rota/stock management software, and clinical IT systems.
Desirable
Business or Healthcare Management Degree (Desirable)
Personal Attributes Essential
Proactive, solution-focused, and hands-on approach. Strong attention to detail. Ability to work collaboratively across teams. Commitment to delivering high-quality patient care.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West London GP Federation
Address Community Clinic 2,
St Charles Centre for Health & Wellbeing,
London
W10 6DZ
United Kingdom
Employer's website https://westlondongpfederation.com/ (Opens in a new tab)