About this role
Job summary
Are you passionate about improving outcomes for people living with long term conditions?
This is an exciting opportunity to join the Long Term Conditions, Neighbourhood Health and Care Integration team as a Commissioning Support Manager, working across Birmingham, Solihull and the Black Country Cluster to support the planning, commissioning and delivery of services that make a real difference for local people.
You will play an important role in supporting day-to-day operational management and service redesign of associated programmes, working collaboratively across primary, community and secondary care services, voluntary and third sector providers, clinicians, contractors and wider ICS partners. The role will focus on supporting, facilitating and monitoring progress within a specialist long term condition area, helping to improve performance, service delivery and outcomes for the cluster population.
Why join us?
This is a varied and rewarding role for someone who enjoys partnership working, problem-solving and supporting transformation. You will contribute to commissioned health initiatives, integrated service models and long term condition workstreams, while helping reduce health inequalities and deliver meaningful improvements for communities. You will be part of an ambitious system focused on value and outcomes, neighbourhood health, digital solutions, productivity, equity and integrated partnership working.
Previous applicants need not apply
Main duties of the job
You will communicate complex, sensitive and sometimes contentious information clearly and professionally, working with senior managers, providers, commissioners, clinicians and system partners to support decision-making, performance improvement and change.
The role will support planning across programme areas, keeping workstreams organised and focused on agreed outcomes. You will analyse complex information, respond to emerging issues, develop options and anticipate risks to delivery.
You will contribute to policy and service development within the specialist area, supporting implementation with ICS partners. You will maintain programme information systems, support data collection and reporting, and provide assurance on service performance. You will also support effective use of budgets and resources, focusing on value for money.
You will support project boards and programme governance, present progress updates, contribute to education and training and provide guidance to junior colleagues when required. You will work autonomously where appropriate, maintain professional development and comply with organisational policies, including equality, information governance, safeguarding, confidentiality and health and safety.
You will be adaptable, organised and confident in a busy, changing environment, with strong influencing, networking and Microsoft Office skills and a commitment to improving performance, reducing inequalities and driving social inclusion.
About us
Birmingham, the Black Country and Solihull Integrated Care Board (ICB) brings together the NHS, local councils and voluntary sector partners to support 2.7 million people. Our vision is to make the area the healthiest place to live and work by improving life chances and reducing inequalities.
As an employee, you will demonstrate our system values, champion inclusion and help address health inequalities so everyone can thrive. In return, the ICB offers a supportive, ambitious and inclusive workplace, with opportunities to develop and work with partners to deliver meaningful change.
The ICB is committed to a workforce that reflects the population of Birmingham, the Black Country and Solihull. We promote equality, diversity and inclusion and welcome applications from everyone who meets the role criteria, regardless of age, gender, disability, race, religion or sexual orientation.
The ICB is a registered Disability Confident Employer. We welcome applications from disabled people and will shortlist suitable applicants who meet the essential criteria.
Employees formally notified that they are at risk of redundancy within the organisation will receive priority consideration for this vacancy if they meet the roles essential requirements. This supports redeployment and helps minimise compulsory redundancies.
Job description Job responsibilities
The complete job description and person specification can be found in the attached document.
You will be responsible for providing support to Birmingham & Solihull and Black Country Cluster in:
Working collaboratively across all domains, including primary, community, secondary care services and voluntary third sector providers to support day-to-day operational management of associated programmes
Supporting, facilitating and monitoring progress associated for services associated with area of specialist long term condition.
Responsibility for performance improvement, planning, commissioning and service delivery for services associated with area of specialist long term condition.
In carrying out your role, at least one of the agreed strategic anchors should be at the core of everything you do:
Commissioning for Value and Outcomes Accelerating Neighbourhood Health at Pace Making the Best Use of Digital Solutions in our Pathways Financial Discipline / 2% Productivity Advancing Health Equity Integrated Partnership
You will be accountable for:
Project management of agreed commissioned health transformation initiatives Supporting portfolio of activities delivering the strategic commissioning approach for long term condition services achieving agreed milestones, benefits and outcomes. Working to reduce health inequalities and improve outcomes for the cluster population Supporting the commissioning of integrated service models, delivered by providers Supporting the leadership of workstreams within the long-term conditions portfolio Escalation and mitigation of risks, issues and dependencies Deputising for the Commissioning Manager Long Term Conditions as appropriate The post holder will be required to:
Maintain constructive working relationships with a broad range of internal and external stakeholders within and beyond the ICS, including primary, community and secondary care providers; voluntary and third sector Providers and NHSE. Operate effectively in a flexible and demanding environment and proactively engage with ICS system partners, clinicians and contractors working on a variety of topics.Participate in relevant internal and external working groups/projects, services and initiatives to provide information and analytical advice and expertise.Develop and implement data collection systems that will provide accurate and timely data.Present information and issues, including highly complex issues, to a wide range of ICS partners and external stakeholders. Provide and receive highly complex, sensitive and contentious information, presenting information, to a wide range of stakeholders in a formal setting. Have the ability to deal with resulting potentially challenging/antagonistic situations. Commit to working and engaging constructively with ICS partners on a range of business sensitive issues.Nurture key relationships and maintain networks internally and externally, including national networks.Liaise with the Communications and Engagement teams on public relations and marketing activities.Link with managers and members of other functions, to address inter-dependencies and ensure alignment e.g. IT specialistsApply a structured change management approach and methodology for the impact of any change.Deputise for Commissioning Manager, Long Term Conditions as required, expanding on knowledge, skills and experience within personal professional development.
Person Specification
Autonomy Essential
Able to use initiative to make recommendations in line with strategic direction. Work to tight and challenging timescales
Qualifications Essential
Educated to degree level or equivalent level of experience of supporting project/ programme delivery. Knowledge of specialist areas including health and service redesign Must have an understanding of the background to and aims of current healthcare policy Have an appreciation of the relationship between the Department of Health, the ICB/ICS and individual provider and commissioning organisations
Skills and abilities Essential
Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with ICS partners and Providers on difficult and controversial issues, and present complex and sensitive information to large and influential groups Highlight difficult and controversial issues including performance and change to senior managers Putting the long-term health, social care and well-being needs of the population first (system first) Working collaboratively with other leaders to achieve excellence in everything we do in the ICB Holding yourself and others to account for delivering better outcomes Being inclusive, supportive and empowering at all times Engaging and enabling those working towards the aims we have as a collective
Experience Essential
Knowledge of specialist areas including health and service redesign acquired through degree or equivalent experience or training, plus project management knowledge to post graduate diploma level equivalent
Equality, Diversity and Inclusion Essential
A demonstrable understanding of equality, diversity and inclusion with evidence of personal impact in these areas
Personal Qualities Essential
You conduct yourself in a caring and considerate manner at all times. You are respectful to others and listen to others You operate with openness and honesty and ensure you are approachable in conducting your role Professionalism and understanding difference is key
Employer details Employer name Black Country Integrated Care Board
Address Black Country Integrated Care Board
Wolverhampton Civic Centre
St Peter's Square
Wolverhampton
WV1 1SH
United Kingdom
Employer's website https://blackcountry.icb.nhs.uk/ (Opens in a new tab)