About this role
Job summary
The post holder's primary responsibility as Business Support Assistant is to organise diaries, meetings and respond to correspondence as required.
The post holder will be responsible for accurate data entry to support finance functions and supporting the QHS Business Manager to ensure segregation of contract budgets and track monthly spend, including the separation of PCN funds from QHS business.
The post holder will be expected to provide administrative support for the PCN, GP Federation, Board and Senior Management Team meetings.
The post holder will develop and distribute communication materials to relevant teams and stakeholder. This includes supporting the Business Manager with internal and external communication materials including newsletters and bulletins.
Confidentiality is essential in the management of these duties as well as precise administration and attention to detail.
Quay Health Solutions does not hold a VISA sponsorship licence.
Quay Health Solutions has the right to close this advert earlier should we become inundated with applications.
Main duties of the job
Undertake administrative functions including data entry or analysis to support the provision of information to QHS & NSPCN about key objectives or performance indicators. This includes PCN additional role reimbursement scheme (ARRS) portal, supporting the efficient administration of finance functionsSupport diary management for QHS & PCN staffPrepare agendas, and liaising with managers, collate & share relevant supporting information for meetingsTake minutes, notes & actions for meetings, including the Senior Management Team (SMT) meetingSupport the Business Manager in the efficient running of external meetings e.g. QHS members meetingsSupport the delivery of comms plans, setting out strategic objectivesLiaise with practice managers & reception teams in North Southwark to ensure correct contact details are used & information about campaigns is sharedSupport the Business Manager in the preparation of reports & briefings as requiredSupport the Business Manager in the creation of Annual Report for both the PCN & FederationSupport the development of practice-facing dashboards for providing oversight of delivery on contract KPIsEnsure a timely response to all emails received within the Finance inboxRespond to invoice queriesTrack monthly & quarterly payments and receiptsIdentify any data entry discrepanciesMaintain finance filesEscalate any issues to the Business ManagerMore duties of the role can be found in the attached job description.
About us
QHS is a Community Interest Company (CIC) jointly delivering services that improve outcomes for over 200,000 registered patients. 13 North Southwark member general practices have come together as a Primary Care Network (PCN) that provides the building blocks for at scale service delivery and wider system integration through three Neighbourhoods. These are the delivery units for integrated place-based care, bringing together local health and care organisations (including social care, the voluntary sector and patient groups) to work collaboratively to deliver more joined-up, patient-centred services.
As part of the NHS 10-year Plan, QHS has joined with the south Southwark GP Federation, Improving Health Limited (IHL) to partner with Guys & St. Thomas NHS Foundation Trust (GSTT) to deliver the Southwark integrator function.
Neighbourhood health service integrators have been tasked with establishing the foundations and building the relationships needed to deliver proactive, integrated and equitable neighbourhood health services shaped by local communities. Integrators will provide the vital infrastructure, connections and coordination needed to turn policy into practice and bring care closer to home.
QHS holds contracts to deliver a range of primary care services, as well as being the employer for all PCN staff.
Job description Job responsibilities
Please see attached the job description and person specification document for the full details of this role.
Person Specification
Motivation Essential
Willing to undertake training to develop new skills and knowledge
Experience Essential
Experience of managing multiple diaries Experience of working with multiple stakeholders
Desirable
Experience of an NHS environment Experience of working in an administrative role
Skills, abilities and knowledge required Essential
Excellent written and oral communication skills Able to work as part of a team and autonomously Excellent interpersonal skills High level of accuracy and attention to detail Able to work within protocols and procedures Excellent planning skills
Desirable
Supporting and training others on business processes
IT Skills Essential
IT proficiency including Microsoft Teams, Excel, Powerpoint and Wod Experience of Outlook diary management
Desirable
Experience of NHS Mail diary management Understanding of EMIS
Qualifications Essential
Good standard of general education at A-level or equivalent
Desirable
Higher education qualification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Quay Health Solutions CIC
Address Spa Medical Centre
50 Old Jamaica Road
London
SE16 4BL
United Kingdom
Employer's website https://www.quayhealthsolutions.co.uk (Opens in a new tab)