About this role
Job summary
The NSPCN Manager will be employed by QHS, the convener, to provide management support to the four NSPCN Clinical Directors, to enable them to discharge their duties in relation to the National Network Contract Direct Enhanced Service.
The PCN leads on a programme of primary care developments to support at scale neighbourhood service delivery models i.e. geographically coherent groups of service providers working collaboratively to serve natural communities. The PCN works directly with member practices and other health and social care partners in north Southwark across three distinct neighbourhoods: Camberwell and Walworth, Bermondsey and Rotherhithe and Borough.
As one of the Governments Fit for the Future 10 Year health plan, the NHS Network Contract Directed Enhanced Service is transitioning from its focus from PCNs toward supporting the embedding of Integrated Neighbourhood Teams. This is structured around one of the key strategic shifts to transform care: i.e. from hospital to community.
The transition aims to move beyond the current network collaboration between GP practices to true integration with community nursing, mental health, social care, and voluntary sector partners at the neighbourhood level.
The successful postholder will support the four NSPCN Clinical Directors and member practices during the transition year 2026-27 and beyond.
Main duties of the job
The postholder will act as the secretariat and facilitator for all PCN meetings, communications and correspondence, supporting CDs in preparation of the annual workplan, and monitoring delivery of the national PCN DES. On the financial side, the role will manage the PCN Additional Role Reimbursement Scheme claims, submission by the portal, reconciliation against the PCN statement and practice invoices, and all associated administration of the scheme. It will provide practices, from and through a number of effective channels, with relevant data, information and analytics to increase understanding of operational challenges to inform any required changes. More importantly, the role will provide governance, assurance and reporting whilst managing risk mitigation and action planning. Alongside information management, the role will involve workforce planning, line management of non-clinical staff, including health and wellbeing coaches, social prescribing link workers and care coordinators, where appointed, working with other professionals to ensure staff development and progression is person-centred, escalating any patient safety concerns for PCN centralised roles
About us
QHS is a Community Interest Company (CIC) jointly delivering services that improve outcomes for over 200,000 registered patients. 13 North Southwark member general practices have come together as a Primary Care Network (PCN) that provides the building blocks for at scale service delivery and wider system integration through three Neighbourhoods. These are the delivery units for integrated place-based care, bringing together local health and care organisations (including social care, the voluntary sector and patient groups) to work collaboratively to deliver more joined-up, patient-centred services
As part of the NHS 10-year Plan, QHS has joined with the south Southwark GP Federation, Improving Health Limited (IHL) to partner with Guys & St. Thomas NHS Foundation Trust (GSTT) to deliver the Southwark integrator function.
Neighbourhood health service integrators have been tasked with establishing the foundations and building the relationships needed to deliver proactive, integrated and equitable neighbourhood health services shaped by local communities. Integrators will provide the vital infrastructure, connections and coordination needed to turn policy into practice and bring care closer to home.
QHS holds contracts to deliver a range of primary care services, as well as being the employer for all PCN staff.
Job description Job responsibilities
Please refer to the job description and person specification included in this job advert for more detailed information on the role.
Person Specification
Knowledge and Skills Essential
Good working knowledge of NHS contracts Good understanding of financial planning and forecasting Ability to interpret, present complex data and create dashboards Excellent influencing and communication skills Strong administrative skills Familiarity with and knowledge of digital enhancements in primary care Excellent attention to detail Proven financial literacy Ability to work confidently with senior leaders Confidence to work autonomously Excellent planning and organisational skills Good facilitation skills Intermediate MS Office (Word, Excel, PowerPoint, Teams)
Desirable
Operational knowledge of ARRS Understanding of the Primary Care Network / general practice landscape Understanding of current and upcoming PCN contracts and initiatives
Qualifications Essential
Educated to degree level, or equivalent experience
Desirable
Prince 2 or equivalent
Experience Essential
Strong administrative skills Familiarity with and knowledge of digital enhancements in primary care Previous NHS, Primary Care or General Practice experience Experience of project delivery Demonstrable experience of operational and business management Experience in Governance and Assurance management
Personal Attributes Essential
Positive can do attitude Ability to travel across PCN sites
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Quay Health Solutions CIC
Address Spa Medical Centre
50 Old Jamaica Road
London
SE16 4BL
United Kingdom
Employer's website https://www.quayhealthsolutions.co.uk (Opens in a new tab)