About this role
Job summary
We are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as part of our friendly team.
We take pride in nurturing a supportive environment in which to work while ensuring we deliver a high quality service.
You will work within the team in the Orthotics Appliance Office to provide a smooth running clinic and Orthotics service to patients. This includes undertaking various administration tasks and purchasing goods from suppliers through hospital ordering systems.
Please note that this vacancy may close early due to the number of applicants.
***Please note we are unable to sponsor this role***
Main duties of the job
To undertake various administration tasks such as handling post, answering the telephone to patients and staff, booking/cancelling appointments through Medway, preparing clinics ensuring all goods have been received and are put together for the Orthotist's clinic each day, process/purchase/rotate stock or goods that have arrived or are needed for patients to either collect or have fitted in clinic, process orders from clinic, scanning documents onto CED.
Raising and generating purchase order numbers with regard to Orthotic suppliers through the system.
Process patient/staff enquiries either through face to face contact when patients collect goods or arrive for clinic appointments, via the telephone or via email.
Direct liaison with the Orthotist regarding patients, referrals, order queries, clinic queries etc. and process orders from clinic ensuring items are purchased with more than enough time for the patients next appointment.
Direct liaison with the supplier chasing missing orders, outstanding purchase order numbers, raising concerns regarding damaged goods etc. where necessary.
Direct liaison with MSK management to raise any queries or concerns where necessary.
Attend all departmental or team meetings.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description Job responsibilities
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires. for some roles i.e. roles for band 2 to 4, inclusive.
Person Specification
Qualifications Essential
5 GCSE's Grade A*-C including English and Maths Competent in Microsoft Office tools
Desirable
NVQ1 - Business Administration ECDL Medway, CED, EROS (in house training provided) Understanding of Medical Terminology
Experience Essential
General knowledge of office duties Strong Organisational skills Good communication skills
Desirable
EROS/Office Depot (in house training provided) Office environment experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mid and South Essex NHS Foundation Trust
Address Southend
Southend University Hospital
Westcliff on Sea
SS0 8BU
United Kingdom
Employer's website https://www.mse.nhs.uk (Opens in a new tab)