About this role
Job summary
Are you organised, proactive, and ready to make a real impact? We're looking for enthusiastic and dynamic Helpdesk Operators / Administration Assistants to join our Estates & Facilities (E&F) team.
What You'll Need to Succeed in This Role:
A passion for delivering excellent customer service - you'll be the first point of contact for Estates and Facilities enquiries, so a friendly, polite, and helpful approach is essential.
Confidence in handling a variety of queries - responding sensitively, taking action where needed, and knowing when to escalate in line with Trust policies.
Strong organisational skills - you'll be logging all job requests accurately into our CAFM system and making sure everything is recorded and actioned correctly.
Great coordination abilities - scheduling and allocating jobs to the right teams while keeping within SLA timeframes and shift patterns.
Attention to detail - using the CAFM planner to manage workload distribution and support the smooth running of planned and reactive maintenance.
Admin know-how - you'll manage day-to-day office tasks like filing, scanning, and handling confidential information securely and professionally.
Problem-solving skills - the ability to assess situations and make informed decisions during daily operations is key.
If you're someone who thrives in a fast-paced environment, is tech-savvy, and enjoys problem-solving, we'd love to hear from you!
Main duties of the job
In this key role, you'll support the smooth running of vital services across the Trust by:
Managing incoming requests (via phone, web, app or in-person)
Logging and allocating planned and reactive jobs using our CAFM system
Ensuring tasks are scheduled and tracked in line with Service Level Agreements (SLAs)
Communicating with staff at all levels to direct requests to the right teams
Helping maintain efficiency and accuracy across our Estates & Facilities operations
You'll be part of a supportive team focused on delivering excellent service and continuous improvement.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Job description Job responsibilities
For more information on this varied and rewarding role, please see the attached Job Description.We look forward to your application!Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.Unfortunately, there is no Visa Sponsorship available for this role.
Person Specification
Qualifications Essential
Educated to NVQ Level 3 or Equivalent
Experience Essential
Previous experience with Microsoft Office Previous experience in information collection and analysis
Desirable
Previous NHS Administration experience Previous experience in a customer focused environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mid and South Essex NHS Foundation Trust
Address Southend
Prittlewell Chase
Westcliff on Sea
SS0 0RY
United Kingdom
Employer's website https://www.mse.nhs.uk (Opens in a new tab)