About this role
The Claims Analyst will support the Risk Management/Quality Department in analytical, reporting and record keeping functions. The primary responsibility of this position is to analyze each cargo claim based on investigation findings and documentation to determine claim validity to for best resolution. The Claims Analyst aids the Cargo Claims Manager in achieving the department’s goals and initiatives.
Job Duties
Manage cargo claims; gather all facts concerning a claim and provide direction to facilitate claim resolution by working directly with claim adjusters, internal/external legal counsel, industry consultants and insurance companies to mitigate losses and ensure claims are resolved in a timely, cost effective manner Investigate the nature of the incident, collect all necessary documents, determine claim validity, determine and communicate resolutionTrack and report outstanding claims, determining equitable settlements and managing daily work queues. Maintain customer cargo claim aging on assigned accounts within customer guidelinesProcess check requests Communicate and support recommendation for carriers to be placed on holdGenerate, analyze and distribute weekly claim reportProcess rebuttals, negotiations, and declinations for claim settlementQuality support including but not limited to assisting with preparation, follow up and documentation for weekly callsAccountable to achieve quotas and goals as assigned Optimize work processes by investigating and employing best practices with a focus on continuous improvement Other duties assigned as business needs require
Skills Required
Ability to succeed in a fast-paced environment and work under pressureProficiency in web-based programs (TCM, OVISS, etc.)Proficient use of Microsoft Products, with emphasis on Word, Excel, and Outlook Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracyAdept at queries, report writing and presenting findingsAbility to exercise good judgement in a variety of situationsAbility to solve problems and think quickly under pressureEffective oral and written communication skillsProcess improvement catalystDemonstrated poise, tact, and diplomacyMaintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations
Two years of claims handling experience in transportation industry preferredTwo year college degree preferred
Please apply online at:
https://intelliapp2.driverapponline.com/c/unitedroadnd?r=CRSmartRecruiters
All your information will be kept confidential according to EEO guidelines.