About this role
The primary goal of the Concierge is to ensure guests have a pleasant experience during their transitional care stay at The Villa at St. Louis Park.
We are currently looking for a Part-time evening & every- other- weekend Concierge to continue to provide the additional customer service we strive to meet.
Key Responsibilities include but aren't limited to:
Greet all guests to promote the goals of Villa Healthcare: Exceptional Care, Unexpected Luxury and Passionate CareMeet with resident or responsible party within 24 to 48 hours of admission.Attentive to resident requests that would better their experience during their stayResponsible to manage and purchase necessary supplies to maintain the Snack CartEnsure resident rooms are ready for new admissionsComplete tours of the building for any prospective residents or family members seeking placement.Will maintain the Customer Service Questionnaires and follow-up and address any concerns that ariseExpected to make daily rounds to interact and meet with family members and residents.Assist with in-house events Qualifications:
Star quality customer service skillsExcellent communication and presentation skillsGreat computer skills (ie. Word, Excel, PowerPoint, Outlook, etc.)Must have strong organizational skills and ability to work well in a team environmentExcellent people skills with strong time and project management skillsMust have a positive "can do" attitudeAvailability to work 4:00 - 8:00 p.m. varying days and every other weekend 10:00 a.m. - 6:00 p.m. If interested please apply online or stop in to fill out an application