About this role
We are currently recruiting for a Head of Distance Learning. This critical role will provide operational leadership of the delivery teams (tutors and learner support) across distance learning provision, including AEB subcontracting, Advanced Learner Loans, Full Cost and Scotland. It will ensure a high-quality learning experience leading to outstanding progression, achievement and destinations for all learners. Develop and maintain practices and procedures that provide an outstanding learning experience.
The Role
Provide positive leadership & management across remit by creating and contributing to a dynamic, supportive and innovative environment that encourages commitment to the achievement of high standards and performance.Line manage and deploy a team of tutors and learner support staff who focus upon improving all aspects of the quality of distance learning provisionLead the promotion and implementation of effective teaching, learning, assessment and support across distance learning provision to ensure that learners are engaged and supported, and that learners progressMaintain an expert knowledge of the curriculum offer, and provide effective training and development for staff under this remit to ensure this knowledge and expertise is developed across the division Contribute to the design of innovative distance learning programmes and the teaching, learning, assessment and support approaches within themTo ensure contractual targets and other quality targets are achieved across distance learning provisionTo ensure all learners and employers receive a quality experience across all levels of provision, including monitoring and reporting as appropriateTo provide regular progress reports and statistical information across all areas of delivery.Candidate
Experience of leading the delivery of exceptional levels of customer service, particularly in remote settings (online / call centre etc.)Ability to work under pressure and to problem solve effectivelyAbility to manage multiple concurrent prioritiesStrategic thinkingSound judgementAbility to communicate and interact at all levelsBe able to represent the company professionally at all timesExemplary communication skillsActing in a decisive manner when requiredStrong analytical skills Experience of leading curriculum and/or support provision in an education or training setting is desirableExperience of distance learning or online training is desirable.Perks:
Excellent CPD opportunitiesPerkbox subscriptionEye care voucherThis position will suit anyone who has worked as a Customer Service Manger, Contact Centre Manager, Call Centre Manager, Customer Care Manager.