About this role
37.5 hours per week
Up to £16,000 per annum
We are currently recruiting for a temporary Customer Support Advisor to work in our busy Learner Support team.
This critical Learner support role will provide a proactive, professional and timely service to learners and employers and will support the delivery of high quality learning programmes on behalf of our Business Partners.
The Role:
To follow structured guidelines and processes designed to support the learning journeyTo contact learners as and when required, eg pre, on and post work due dates, course completion, course achievement, etcTo professionally handle inbound and outbound telephone, postal and electronic enquiries from learners and employersTo maintain up to date and accurate contact records for all learnersTo manage own ‘learner bank’ including data retrieval, diary management, support of learners and successful completion of the learning journeyTo work closely with Tutors and other Learner Support Co-ordinators to ensure allocation, capacity and deadlines are met and ensuring correct guided learning hours are maintained by tutors.To complete regular learner surveys with allocated learners at the point of completion.To assist the Employer Engagement Team in engaging with new employers to provide eligible learner leads/inductions as and when requiredTo undertake other duties and responsibilities as directed by line management from time to time.The Candidate:
Excellent communication, listening & problem-solving skillsExcellent telephone mannerWell organised and able to demonstrate a high level of accuracy.Proven numerical and written skillsAble to use all MS Office programs particularly Word, Excel, Outlook and PowerPoint and be familiar with other bespoke databasesAn eye for detail and a methodical mannerWillingness to adapt and respond to the changing and varied needs of the businessPackage:
Excellent CPD opportunitiesPerbox subscriptionEye care voucherSocial Events