About this role
Retail Facilities Coordinator
Job Description: The Facilities Coordinator is responsible for providing excellent service to retail locations by addressing maintenance requests promptly, supporting a safe and functional environment across a portfolio of retail locations. They will be responsible for the day to day work order communication with key internal partners, such as Field Leadership, Facilities and Construction Managers, Legal, and corporate business partners and external vendors, including the LandLord, Property Manager to ensure HFT brand standards are met while ensuring the tracking and timely resolution and completion of facilities issues, primarily Landlord related while ensuring to support the operation of the retail location.
Duties and Responsibilities • Ownership for work order flow for the assigned program from initial request through resolution • Responsible for dispatching work orders to Landlords, checking lease prior to submission • Main point of contact for Landlords for Facilities related issues • Initiate escalation when Landlords fail to meet their obligations in the lease • Manage, sort, disburse, file and take action on all communications from the department's general inbox. • Additional duties as assigned
Scope • Staff supervision and development: No • Decision making: Good judgement; provides data for decision making • Travel: Up to 5% • Flex Designation: Anywhere
The anticipated range for this position is $24.18 – $36.25 per hour depending on location, knowledge, skills, education and experience. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as early access to pay, medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company’s 401k plan. Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.
Requirements: Education and Experience
Education Requirements • Minimum, High School or GED • Preferred, 2 Year / Associate Degree
Years of Experience • 1-2 Year experience in Retail and or Construction customer support, office and administration
Skills • Customer Focus • Microsoft Suite • Working knowledge of CMMS systems • Effective verbal and written communication skills • Focuses on the details to ensure accuracy and effectiveness • Can multi-task with good time management skills essential to meet deadlines • Self-directed individual able to adapt quickly to changes in priorities and business conditions • Experience and comfort working in a fast-paced remote business environment with ability to consistently meet tight deadlines • Problem solving (assessing and evaluating) • Comfortable presenting ideas
Physical Requirements General office environment requiring ability to: • Stand, walk, sit for extended periods of time. • Speak and listen to others in person and over the phone and video conferencing. • Use keyboard and read from computer screen and reports. • The ability to lift up to 15 lbs.
Safety • Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.
About Harbor Freight Tools: Founded in 1977, we are a $10 billion national tool retailer with the energy, enthusiasm, and growth mindset of a Championship Team. With more than 1,600 stores across 48 states, we're continuing to grow and open new locations every month. We offer our customers more than 6,000 tools and accessories, from hand tools and generators to air and power tools, shop equipment, and automotive tools. By delivering quality and value to our customers, we've built a culture where Associates can learn, grow, and do meaningful work every day.