About this role
Technical Project Coordinator Location: Little Eaton, Derby Salary: £28,000-30,000 Working Pattern: Office-based with the potential for 1 day per week working from home
The Opportunity We are recruiting for a Technical Project Coordinator to join a growing and ambitious digital services business based in Derbyshire. This is an exciting opportunity for a highly organised and customer-focused individual who enjoys managing multiple projects, building strong client relationships and working closely with technical teams to deliver outstanding results. You'll play a key role in coordinating website implementation projects, acting as the link between clients and internal teams to ensure projects are delivered effectively and on schedule.
The Role As a Technical Project Coordinator, you will take ownership of projects from initial handover through to successful delivery and launch. You'll be the primary point of contact for clients throughout the onboarding journey, ensuring expectations are managed, timelines are maintained and communication remains clear at every stage. This role would suit someone who enjoys problem-solving, has excellent attention to detail and is comfortable working within a fast-paced environment where no two days are the same.
Key Responsibilities Manage multiple client projects simultaneously from onboarding through to completionAct as the main point of contact for clients via telephone, Microsoft Teams and emailBuild strong client relationships and provide a first-class customer experienceCoordinate project activity between clients and internal technical teamsGather project requirements, content and information required for deliveryMonitor project progress and ensure agreed deadlines and milestones are achievedProactively identify and resolve issues that may impact delivery timelinesCoordinate feedback and approvals throughout the project lifecycleCarry out quality checks and ensure projects meet agreed requirements before launchDeliver client training and support where requiredMaintain accurate project updates and documentation About You We're looking for someone who combines strong organisational skills with excellent communication abilities and a genuine passion for delivering a positive client experience. You don't need to be a technical expert, but you will have a logical and technical mindset, be comfortable learning new systems and be able to communicate effectively with both clients and technical teams.
Skills & Experience Essential Previous experience within a project coordination, implementation, onboarding, account management or client services roleStrong customer-facing communication skillsExperience managing multiple tasks and deadlines simultaneouslyConfident leading client conversations via phone and video meetingsExcellent organisational and time management skillsStrong problem-solving abilitiesHigh attention to detailProactive and accountable approach to workComfortable working with technical information and systems Desirable Experience coordinating digital, software or website-related projectsExperience working within an agency or client-facing environmentKnowledge of project management tools and processesExperience onboarding customers to digital products or services
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