About this role
Customer Service Advisor
High Wycombe (HP13) £28,000 + Team Bonus (OTE £33,000) Monday to Friday | No Weekends
Do you enjoy speaking with customers and building positive relationships? Are you looking for a customer-focused role with excellent career prospects?
We're looking for a friendly and proactive Customer Service Advisor to join a successful and supportive team in High Wycombe.
In this role, you'll be speaking with existing and lapsed customers, making outbound calls to maintain relationships, provide excellent service, update customer information, and identify opportunities to reconnect customers with the company's products and services. This is not a hard sales position, making it ideal for someone with a background in customer service, retail, hospitality, administration, or telesales.
What You'll Be Doing
Making outbound calls to existing and previous customersBuilding and maintaining strong customer relationshipsUnderstanding customer needs and providing appropriate supportUpdating customer records and information accuratelyRe-engaging lapsed customers and discussing current products and servicesDelivering an excellent customer experience on every callWorking closely with the wider team to achieve customer service objectives What You'll Need
Excellent communication skillsA good standard of educationConfident and professional telephone mannerStrong customer service skillsGood IT skillsPositive, proactive attitude What's On Offer?
£28,000 basic salaryTeam bonus scheme (OTE £33,000)Full training provided21 days holiday + Bank HolidaysChristmas shutdownFree parkingFriendly and supportive teamGenuine career development opportunities If you're a people person who enjoys helping customers and building lasting relationships, we'd love to hear from you.