About this role
Development & Support Analyst
Location: Burton-on-Trent (office-based)
Salary: Up to £37,000 per annum
Job Type: Permanent
The Opportunity
We are looking for a motivated Development & Support Analyst to join an established IT team, supporting the development, maintenance and continuous improvement of business applications.
This is a varied opportunity for someone with a foundation in application development who enjoys solving problems, improving processes and helping users get the most out of their systems. You'll be involved throughout the development lifecycle, from supporting the delivery of new functionality and testing solutions through to troubleshooting issues and providing day-to-day application support.
Working closely with the Development Manager and wider IT team, you'll have the opportunity to develop your technical skills, contribute to meaningful projects and build your experience across both software development and IT support.
Key Responsibilities
Support the development, maintenance and enhancement of business applications and process solutions.Assist throughout the development lifecycle, including design, testing, user sign-off, documentation and implementation.Write, maintain and debug code, helping to resolve defects and improve application performance and stability.Work with SQL Server databases, writing straightforward queries and supporting basic data manipulation and analysis.Investigate application issues, troubleshoot problems and contribute to first- and second-line support activities where required.Participate in the testing and validation of new functionality to ensure solutions meet business requirements.Support the development of standardised reporting and business process improvements.Monitor development progress and help ensure tasks and projects are delivered within agreed timescales.Work with colleagues, stakeholders and external suppliers to understand requirements and deliver effective solutions.Identify opportunities to improve existing applications, processes and working practices.Maintain clear technical documentation and contribute to the continuous improvement of IT services. About You
We're looking for someone who is proactive, organised and keen to learn, with a genuine interest in application development and problem-solving.
You'll ideally bring:
Experience writing and debugging code, with an understanding of fundamental application development principles.Experience using SQL Server, including writing basic queries and working with database structures.An understanding of software testing, debugging and coding best practices.Strong analytical and troubleshooting skills, with attention to detail and accuracy.Good organisational skills and the ability to prioritise tasks and meet deadlines.Clear communication skills and the ability to work collaboratively with technical and non-technical colleagues.Confidence using Microsoft Office applications and standard email systems.GCSEs, or equivalent qualifications, in English and Maths. Experience with BPM platforms such as Appian would be beneficial but is not essential. Familiarity with SQL, VBA or object-oriented programming would also be advantageous.
Most importantly, you'll be enthusiastic about developing your technical capabilities, learning new systems and contributing to a supportive team environment.
What's on Offer?
Salary of up to £37,000 per annum.Performance-related annual bonus.Company pension and life insurance.25 days' annual leave plus bank holidays.Option to buy or sell annual leave, alongside additional long-service leave.Health and wellbeing support and an employee assistance programme.Retail and leisure discounts.Additional employee benefits and opportunities for professional development and career progression. If you're looking for a hands-on role combining application development, problem-solving and technical support, with the opportunity to continue building your skills, we'd love to hear from you.