About this role
Outbound Customer Success Advisor
Salford | £13.50 per hour | Immediate Start
Monday - Friday, 9:00am - 5:00pm (37.5 hours per week) Temporary to Permanent Opportunity | Fully Office-Based
Are you a confident communicator who enjoys building relationships and delivering excellent customer service?
Our client, a growing electric vehicle charging business based in Salford, is seeking an Outbound Customer Success Advisor to join their expanding team. This is an exciting opportunity to join a fast-growing organisation within the EV sector, with the potential for a permanent position.
The Role
You'll proactively contact customers to support onboarding, follow up on quotations, and ensure a positive customer experience following EV charger installation.
Key Responsibilities
Contact customers experiencing issues with rewards scheme registration and support them through the process.Assist customers who have registered but not yet claimed rewards.Follow up on outstanding EV installation quotations and requests for information.Help convert customer enquiries into booked and paid installations.Conduct customer satisfaction calls following installations.Identify and escalate customer concerns where necessary.Encourage customer reviews and positive feedback.Maintain accurate CRM records and update customer information.Support the wider Customer Service team during busy periods.Work towards agreed KPIs and service targets. About You
Previous experience in customer service, outbound calling, telesales or account management.Excellent communication and relationship-building skills.Confident and professional telephone manner.Strong problem-solving abilities.Organised, proactive and able to manage multiple tasks.Comfortable using CRM systems and Microsoft Office.Positive attitude with a desire to make an impact. What's on Offer?
£13.50 per hour
Immediate start available
Monday-Friday working hours
Temporary role with permanent potential
Free on-site parking
Friendly and supportive team culture
Overtime opportunities during busy periods
Valuable career development experience
Interested?
Apply today with your up-to-date CV to:
Due to the volume of applications received, only shortlisted candidates will be contacted.