About this role
Sales Support Coordinator - Export Documentation SpecialistHybrid Working Sales Support Specialist
Are you passionate about delivering outstanding B2B customer service and keeping complex order processes running like clockwork? Do you thrive at the center of sales, logistics, and operations—making things happen for customers every day? We’re looking for a Sales Support Specialist to become the trusted first point of contact for our client's B2B customers, primarily furniture dealers across Europe. This is a pivotal role where your attention to detail, problem-solving mindset, and customer-first approach will directly shape the customer experience.
The Role As a Sales Support Specialist, you’ll own the end-to-end order journey—from initial order processing through to delivery and aftersales support. You’ll work closely with Sales, Operations, and Logistics to ensure orders are accurate, deliveries are smooth, and any issues are resolved quickly and professionally.
Order Management Process customer orders accurately and on timeMonitor service failures, identify root causes, and suggest improvementsSupport sales targets by maintaining high service levelsPlace orders with supply chain partners when requiredKeep customer portals accurate and up to date Customer Support Handle daily enquiries and complaints via phone and emailAcknowledge and confirm orders clearly and promptlyProactively advise customers of shortages, delays, and revised availabilityLog, track, and resolve all customer queries efficiently Stock & Delivery Coordination Liaise with Operations to gather stock data and share insights internally and externallySupport stock allocation and delivery planning with logistics partnersEnsure realistic lead times to meet deadlines and control costs Administration & Reporting Maintain customer accounts and master dataPrepare reports on complaints and service performanceSupport the Team Leader or Manager with administrative tasks Performance & Collaboration Maintain an exceptional customer service level Share weekly service updates with internal teams and customersCommunicate daily with customers on service-related mattersCollaborate cross-functionally and contribute to projects and performance reviews What We’re Looking For