About this role
This expanding business are looking for an ambitious, experienced Field Care Supervisor to join them as they continue to grow their services across Ringwood or New Milton and the surrounding areas.
About the role Our client is seeking a motivated, organised and experienced Field Care Supervisor to support the delivery of safe, effective, compliant and person-centred care across their home care service.
You will play a key role in assessing clients, reviewing care plans, monitoring care quality, supporting and developing staff, and ensuring compliance with regulatory standards. Working closely with the Care Team Manager, Registered Manager and Care Coordinator, you will provide practical, field-based support to clients and care staff while helping to maintain and improve our home care service quality.
The role involves regular travel to clients' homes across the service area, flexible working and participation in the on-call rota.
Key responsibilities as a Field Care Supervisor
Client Assessments & Care Planning
Conduct initial client assessments, risk assessments, care planning and regular reviewsCarry out client reviews, spot checks and observational assessments to monitor care qualityEnsure care plans remain person-centred, accurate and responsive to changing needsIdentify changes in clients' health, wellbeing or risks and escalate concerns appropriatelySupport new care package implementations and liaise with clients, families, healthcare professionals and external agencies Staff Supervision & Development
Support staff supervisions, appraisals, probation reviews, and competency assessmentsMentor, coach and support care staff to maintain high standards of careAssist with staff induction, recruitment, training, and competency sign-off for new startersIdentify training needs, support specialist training where appropriate and promote ongoing professional developmentContribute to workforce planning and staff development initiatives Quality, Compliance & Safeguarding
Promote safeguarding, health and safety, medication management and compliance with relevant regulations and company policiesConduct quality audits, spot checks, and training compliance monitoringMaintain accurate, timely and confidential care records using company systemsRespond to safeguarding concerns, incidents, and quality issues, escalating and reporting appropriatelySupport complex or high-risk visits, inspection preparation, and continuous quality improvement Operational & Administrative Support
Support the Care Coordinator with emergency staffing, sickness cover and short-notice rota changesRespond to emergencies and unforeseen operational issues, providing direct care support when required Participate in the on-call rota every two weeksPrepare reports and assist with invoicing, payroll administration, and accurate data managementUse care management software, Microsoft Office, and other digital systems effectively Service Improvement
Identify opportunities to improve care quality, operational efficiency, induction and training processesSupport KPI monitoring, quality improvement projects and service development plansShare feedback and observations from the field to inform management decisionsAttend mandatory and role-specific training to maintain professional competence About the rewards: As Field Care Supervisor you will work flexible hours which include participation in the on-call rota and occasional direct care support. There is on offer:
Salary of £29,178 per annumPart of the On-Call Rota every two weeks - remunerated separately28 days’ annual leave per year, including bank holidaysBlue Light Discount packageMileage paid at 40p per mile£250 Refer a Friend schemeCompany Pension Scheme Essential Requirements
Level 3 Diploma/NVQ in Health & Social Care or working towardsAt least three years' experience in health and social care, including experience at Senior Care Assistant level or aboveExperience supervising, mentoring, or developing staffGood understanding of person-centred care, safeguarding, medication management, health and safety and relevant care regulationsExcellent communication, interpersonal, organisational, and problem-solving skillsAbility to work independently and collaboratively, prioritise competing demands and manage multiple tasksExperience maintaining confidential information and accurate documentationConfidence using digital systems and care management softwareFull driving licence and access to a vehicle for business useFlexibility to meet service needs, including participation in the on-call rotaMust live close to either Ringwood or New Milton to apply The Opportunity This is an excellent opportunity for an experienced care professional looking to develop their supervisory career while making a positive difference to our home care service clients, supporting colleagues and helping deliver consistently high standards of care.
How to Apply eRecruitSmart is advertising this role on behalf of the hiring company. By applying, your CV will be reviewed and forwarded to the hiring manager responsible for this vacancy.
You must have the right to work and currently reside in the UK, within a reasonable commute of the role. Only suitable applicants will be contacted. Please ensure your CV includes your full address and contact details, as applications without these cannot be considered.
We look forward to receiving your application.