About this role
Salary: £32,000 - 35,000 per year
Requirements: Previous experience within an IT support environmentGood knowledge of Windows and confidence supporting macOS usersExperience setting up and troubleshooting computers, devices and peripheralsWorking knowledge of Microsoft 365 administration, including user accounts, licensing, Exchange Online, Teams and SharePointStrong problem-solving skills and the ability to investigate issues logically from start to finishExcellent communication skills, with the ability to explain technical issues clearly to non-technical colleaguesGood organisational skills and the ability to prioritise competing requestsYou must reside in and have eligibility to work in the UK Responsibilities: Provide first and second-line support across hardware, software, connectivity, printing, meeting rooms and mobile devicesSet up and configure laptops, desktops, phones and other equipment, including enrolling Windows devices using Microsoft Intune and Windows Autopilot and supporting Apple devices through MDMManage IT requirements for joiners, movers and leavers, including Microsoft Entra ID accounts, licences, groups, mailboxes, Teams access and MFAProvision and manage access to business systems including NetSuite, Shopify and SigmaMaintain the companys hardware asset register, warranties and stock of equipmentSupport the 3CX telephony platform and provide first-line support for the companys UniFi office networkMonitor important operational data processes and investigate failed, rejected or mismatched recordsSupport GDPR requests, user-access reviews and good security practices around devices, access and account offboardingCreate clear internal documentation and identify repetitive or inefficient processes where improvements can be made Technologies: HardwareSupportmacOSMicrosoft 365Microsoft IntuneMobileNetworkSecuritySharePointShopifyWindowsOffice 365 More:
We are a growing business based in Bracknell, and we are looking for an IT Support Engineer to work closely with our IT Manager in a varied, hands-on role. This is a full-time position, Monday to Friday from 9.00am to 5.30pm, primarily based in our Bracknell office with one flexible day working from home. We offer a salary of £32,000 to £35,000 per annum depending on experience, 20 days holiday plus bank holidays, company discount, office engagement events, in-house training and development, a workplace pension and free on-site parking. This is an excellent opportunity to broaden your technical knowledge, take on more responsibility and develop your skills in a supportive, fast-moving environment.
last updated 34 week of 2026