About this role
We are recruiting on behalf of well-established family run business who are looking a organised, motivated and personable Sales & Transport Administrator. You will be responsible for coordinating customer orders and helping to ensure that deliveries are organised efficiently and run smoothly.
You will work closely with customers, drivers, suppliers and colleagues across the business, making this a varied role where good communication and attention to detail are essential.
Key Responsibilities
Processing and coordinating customer orders accurately and efficientlyLiaising with customers by telephone and email to answer queries and provide updatesOrganising and coordinating delivery schedulesCommunicating with drivers and assisting with the day-to-day transport operationPreparing delivery paperwork and maintaining accurate recordsMonitoring deliveries and dealing promptly with any issues or changesUpdating customers regarding delivery times and order informationAssisting with sales administration and maintaining customer recordsProducing reports and completing general administrative tasksWorking closely with other departments to ensure orders are processed and delivered on timeHelping to maintain a high standard of customer service at all timesBeing able to review and analyse tachograph data and infringements, ensuring issues are identified and recorded Book vehicles into workshops for MOTs, inspections, servicing, and repairs
Previous Skills & Experience:
Monitor Working Time Directive compliance across the business and identify potential breaches or areas of concern.Highly organised with excellent attention to detailConfident communicating with customers, drivers and colleaguesComfortable working in a busy, fast-paced environmentAble to prioritise and manage multiple tasks effectivelyProactive, reliable and willing to take responsibilityConfident using Microsoft Office and computer-based systemsProfessional and friendly with a strong customer-service approachA good team player who is happy to get involved and support colleagues when needed
Previous experience in sales administration, transport administration, logistics, scheduling or customer service would be advantageous, although they are also happy to consider candidates with the right attitude and transferable skills.