About this role
The Company:
A growing Financial Services business, responsible for processing pensions and annuties accross a vast customer base.
The Role:
Reporting to the Head of Customer Services, this position focusses on providing payroll as a service to the customer base. There will be a mixture of customer interaction in addition to processing the monthly payroll.
Duties will include:
Processing and rectifying Regular monthly and adhoc pensions payrolls. Support the preparation and issuing of individual policy documents and other mailings.Support with the delivery of high quality customer service in writing and by telephone in a back office environment. Dealing with escalations or complex customer queries. Undertake effective daily planning for the team.Carrying out regular tasks for example customer tracing, mailbox monitoring. Drive delivery of Lean and Simplification objectives (continuous improvement). About You:
Good organisational and planning skills to meet strict payroll deadlinesFlexible and positive attitude Excellent problem solving abilityGood Excel and Word skills Excellent communication and customer service skills Understanding of PAYE and pension payroll legislation Performing payroll reconciliations and checking reports