About this role
Assistant Manager – Restaurant, Bar & Entertainment
York
£30–32k + benefits
Are you an experienced Hospitality Manager, Bar Manager or Team Leader who loves being at the heart of a busy venue?Are you confident leading a team, running a shift and making sure everything runs smoothly?Looking for a role where you can take real responsibility and work closely with an experienced General Manager? We’re delighted to be exclusively recruiting for an Assistant Manager on behalf of a successful and growing immersive entertainment business.
With a strong brand, a family feel and ambitious plans for growth, this is a fantastic opportunity to join the business at an exciting time. A brand-new York site is opening, incorporating a restaurant, bar and immersive games, and we’re looking for someone who can help bring the venue to life.
This is a hands-on role where you’ll be right in the middle of the action. Working closely with the General Manager, you’ll help lead the team, run shifts, maintain standards and make sure every customer has a great experience.
You’ll be trusted to take ownership when you’re on shift, make decisions, delegate effectively and keep things moving — while providing valuable support to the GM across the wider operation.
The Role
As Assistant Manager, you’ll be a key part of the venue management team and the second-in-command on shift. You’ll work closely with the General Manager to deliver a high-performing, well-run venue, while taking responsibility for the day-to-day operation when you’re leading a shift.
You’ll be responsible for:
Leading shifts across the restaurant, bar and immersive entertainment operationDelegating tasks and managing the team effectivelySupporting the GM with the day-to-day running of the venueTaking charge of the venue in the GM’s absenceEnsuring excellent customer service and a great overall experienceMaintaining high standards across the venueCoaching, supporting and motivating team membersHelping new team members settle in and developDealing confidently with customer queries and complaintsSupporting opening and closing proceduresMonitoring service, staffing levels and operational performanceSupporting stock control, cash handling and general administrationIdentifying issues and taking action to keep the shift running smoothlySupporting the GM with events, promotions and initiativesBringing ideas and suggestions to improve the operation What We’re Looking For
We’re looking for someone who is confident, energetic and hands-on, with the ability to take charge when needed while still being a strong team player. You’ll ideally have previous management or supervisory experience within hospitality, restaurants, bars, leisure or entertainment. You’ll be comfortable leading a team, making decisions and managing a busy shift.
You’ll also bring:
Experience leading a hospitality, leisure or entertainment teamConfidence delegating and managing a busy shiftA hands-on, lead-from-the-front approachStrong communication and people skillsThe ability to remain calm and organised under pressureA genuine focus on customer experienceHigh standards and attention to detailEnergy, enthusiasm and plenty of personalityThe confidence to make decisions and take ownershipA willingness to support the GM and wider management teamThe ambition to develop your career within a growing business The Opportunity
This is a great opportunity to join a brand-new venue from the beginning, working alongside the General Manager to build the team, establish the culture and create a venue customers will want to come back to.
For the right person, there’s also plenty of opportunity to develop your management experience and progress your career as the business continues to grow.
If you’re an experienced Assistant Manager, Deputy Manager or Supervisor looking for your next challenge, and you want to be part of something a little different, we’d love to hear from you.