About this role
Join Our Team at Smurfit Westrock!
Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.
About Us
We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.
The Role
We are currently looking for a full-time Key Account Handler – Maternity Cover Fixed Term for 14 months to join our internal Sales team at our Norwich Site.
The successful candidate will need to be driven and able to adapt to daily logistical and manufacturing challenges and show they can appropriately prioritise their workload and solve problems whilst staying calm under pressure. The goal is to provide a balanced comprehensive front-line service in a responsive and professional manner. They need to provide the best possible customer service and represent the Company positively.
Main Duties & Responsilities
Dealing with customer queries via calls or email is the first point of contact, ensuring the best possible customer service is provided at all times.Processing customer orders in an accurate timely manner in line with key performance indicators.Processing customer complaints in line with business processes and ensuring customers are kept up to date.Proactively dealing with potential logistical and manufacturing issues using current systems to achieve this.Developing strong professional relationships with customers and colleagues alike.Identifying opportunities to enhance customer experience.Administration tasks to be processed in an accurate timely manner.Actively work to retain business levels, adding value to the business relationship and reducing customer effort.Attend review meetings with customers when necessaryCo-ordinate regular conference callsManage and deliver reporting of key KPI’sDevelopment of tailored customer service solutions and processes to support the goal of becoming indispensable to our customers What We Offer
Competitive salary & benefits, including annual leave, pension, and a Cycle to Work schemeOngoing training and development opportunities24/7 confidential support for you and your familyFree On Site GymFlexible working options and family-friendly policiesGuaranteed interview for candidates meeting essential criteria (Disability Confident Employer) Ready to make an impact? Apply today and help us build a sustainable future together.
Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their ***; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
We practice equality of opportunity in employment and select the best person for the job.