About this role
Job summary Security Receptionist
Please note this is not a sponsored position. Applicants must have the right to work in the UK, as visa sponsorship is not available for this role.
An exciting opportunity has arisen for an enthusiastic and professional individual to join the Reception Team at West London Forensic Services.
This rewarding role is based within a secure healthcare environment, where you will contribute to maintaining a safe, secure and welcoming service for patients, visitors and staff. Working as part of a dedicated team, you will support the smooth running of reception services while ensuring security procedures are followed at all times.
Key responsibilities include controlling secure access systems, monitoring CCTV, managing security keys, responding to telephone and visitor enquiries, processing visitor bookings, maintaining accurate records and supporting the day-to-day operation of reception services. You will also oversee reception activities during your shift and escalate issues when required.
The role involves a combination of day and night shifts, with 37.5 hours typically worked over a condensed three-day week.
The successful candidate will be organised, resilient and able to remain calm under pressure. Excellent communication skills, attention to detail and a commitment to customer service are essential.
If you are looking for a varied and rewarding role within a supportive team, we would welcome your application.
Main duties of the job
As a Security Receptionist, you will play an important role in maintaining a safe, secure and welcoming environment within West London Forensic Services. Working as part of the Reception Team, you will support the delivery of an efficient reception service while ensuring security procedures are followed at all times.
Key responsibilities include operating secure access systems, electronic doors and vehicle airlocks, monitoring CCTV, managing security keys, maintaining accurate records and processing visitor bookings. You will receive and screen visitors in line with Trust procedures and record service users leaving and returning from authorised leave.
You will provide a professional front-of-house service, responding to telephone and face-to-face enquiries from staff, patients and visitors. Administrative duties include maintaining control room logs, completing documentation and recording incidents accurately.
You will work closely with the Reception Services Manager and Deputy Reception Services Manager to ensure the smooth running of reception services. The role also requires responding appropriately to emergency situations, security incidents and system failures in accordance with Trust policies and procedures.
The successful candidate will demonstrate excellent communication skills, sound judgement, attention to detail and the ability to remain calm and professional in a busy environment.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications Essential
Educated to GCSE level or higher (grade C or above).
Desirable
NVQ qualification
Experience Essential
At least 1 year's experience as a receptionist/front of house staff Demonstrated ability to sustain initiative and direction under difficult circumstances. Demonstrated ability to work within and show understanding of equal opportunities
Desirable
Previous experience within an NHS setting. Experience of dealing with mentally ill patients. At least 2 years' experience as a receptionist/front of house staff.
Knowledge/Skills Essential
Knowledge of a range of administrative procedures - both routine and non-routine. Evidence of personal development Ability to maintain developed systems Excellent telephone manner. Excellent communication skills. Ability to work autonomously using own initiative. Ability to exercise discretion and maintain confidentiality at all times
Desirable
A working knowledge of security related issues within a secure environment.
OTHER REQUIREMENTS Essential
Ability to work under pressure. Ability to exercise judgement when dealing with queries from patients, relatives and enquires from external agencies. Ability to deal with staff and patients in a courteous, professional and helpful manner. Ability to multi-task Flexible Enthusiastic and willing to learn Excellent sickness record. Punctual
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West London NHS Trust
Address St Bernard's
Southall
UB1 3HW
United Kingdom
Employer's website https://www.westlondon.nhs.uk (Opens in a new tab)