About this role
Job summary
Band 3 Business Support Administrator - Unscheduled Care Coordination Hub (UCCH)
An exciting opportunity has arisen for an enthusiastic and highly organised Band 3 Administrative to join the newly commissioned Unscheduled Care Coordination Hub (UCCH) at Wirral University Teaching Hospital.
The UCCH is a new and innovative service designed to transform the way urgent community referrals are managed across the region. By centralising and standardising referrals from Northwest Ambulance Service (NWAS) and other healthcare partners, the Hub plays a vital role in supporting patients to access the most appropriate services quickly and efficiently, helping to reduce unnecessary hospital attendances and improve patient experience.
As a key member of the UCCH team, you will provide comprehensive administrative and coordination support to ensure the smooth and effective operation of the Hub. Working alongside clinical teams, Urgent Community Response services and system partners across Wirral, West Cheshire, East Cheshire and Warrington
The role requires excellent organisational skills, attention to detail and the ability to work in a fast-paced environment where priorities can change throughout the day.
This is a fantastic opportunity to be part of a brand-new service that is shaping the future of urgent and community care.
Main duties of the job
To provide administrative support to the Directorate Management Team, collecting and recording patient data to support the team in managing activity within the Directorate.
To ensure that administrative and clerical duties are completed accurately and in a timely manner to help support the directorate meet key performance indicators.Working with clinical and operational management teams to ensure accurate data collection, collation and supporting the team to prepare reports and papers.To comply with confidentiality and data protection policies.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description Job responsibilities
For further information please see job description and person specification attached in vacancy details.
Person Specification
Qualification, Specific Experience & Training Essential
NVQ level 3 in administration or equivalent experience. Experience of data collection and recording Previous experience working in an administration role supporting a multi-disciplinary team.
Desirable
Previous experience working in the NHS ECDL
Knowledge & Skills Essential
Confident and experienced in the use of Microsoft Office including Excel and Word. Good time management skills Ability to prepare and present data in various formats, including formal reports and user friendly guides. Knowledge and understanding of date protection and confidentiality.
Personal Attributes Essential
Ability to work to deadlines Strong written and verbal communication skills Good attention to detail
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Wirral University Teaching Hospitals NHS Trust
Address St Catherine's Health Centre
Derby Road
Birkenhead
CH42 0LQ
United Kingdom
Employer's website https://www.wuth.nhs.uk (Opens in a new tab)