About this role
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE We are hiring a Mandarin-speaking Sales Associate to join our team at Burberry La Roca Village on a full-time, permanent basis. As a brand ambassador, you will create memorable experiences for a global clientele, delivering exceptional service and building meaningful customer relationships. Through your passion for luxury retail, product knowledge and personalised approach, you will contribute to both the commercial success of the store and the wider Burberry customer experience. This role offers the opportunity to bring Burberry’s heritage, creativity and craftsmanship to life every day. RESPONSIBILITIES Deliver an exceptional customer experience that reflects Burberry’s luxury standards and values. Build and maintain strong relationships with local and international clients, including Mandarin-speaking customers. Actively identify client needs and provide personalised styling and product recommendations. Support the achievement of individual and store sales goals through outstanding service and customer engagement. Maintain excellent product knowledge across all categories and communicate the unique craftsmanship behind our collections. Contribute to a welcoming, organised and visually appealing store environment at all times. PERSONAL PROFILE Previous experience in a customer-facing retail or luxury retail environment. Fluent Mandarin, intermediate Spanish and English language skills, with the ability to communicate confidently with a diverse customer base. A passion for delivering exceptional customer service and creating memorable client experiences. Strong interpersonal skills with the ability to build trust and long-term customer relationships. A collaborative approach and willingness to support team success. Adaptable, proactive and comfortable working in a fast-paced retail environment. FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.