About this role
Overview The Career Services Department (CS) at The New York Public Library (NYPL) provides career development support for a diverse population within New York City, including job seekers, re-entry, students, career changers, veterans, and 55+ adults, to achieve their career goals. Offering free one-on-one coaching and workshops that focus on the different aspects of job search and career development. Career Services has two offices, Stavros Niarchos Foundation Library (SNFL), and the Bronx Library Center (BLC). The Career Services Associate reports to offices at our SNFL and BLC locations throughout the week. At the Bronx Library Center, the Associate serves as a welcoming and informative first-point-of-contact for patrons visiting Career Services to ensure members remain engaged and are connected with services to meet their needs. At the Stavros Niarchos Foundation Library, the Associate serves as a support to the Career Services staff on-site. The Associate works in tandem with Career Services staff to ensure the smooth execution of a range of NYPL/Career Services programs and outreach service events. Responsibilities: Maintain a high level of customer service, as the first-point-of-contact for patrons visiting Career Services, and monitor access to the office Conduct daily one-on-one job support appointments including: editing resumes/cover letter documents, page formatting, review spelling/grammar and submitting job applications for employment Refer patrons to other departments, programs, and resources provided by NYPL Assist with job support requests for drop-in patrons at SNFL during dedicated dates/times Schedule Career Services appointments for patrons Research education or occupational training programs for career advancement and print out promotional materials Support staff with call reminders as needed, and enter data into appointment record system Performs related duties as required Required Education & Certifications Associate's Degree required or High School Diploma and 2+ years of additional related experience Required Experience At least one year of experience providing excellent public or customer service, preferably in an educational setting Experience reviewing resumes or supporting job search processes is preferred Experience completing administrative tasks such as scheduling appointments, communicating with patrons, and managing a calendar effectively Required Skills Strong computer skills and knowledge of using Microsoft Office programs and Google Drive products Adaptable to changing work environmentsExcellent communication skills—written and verbal—for varied audiences Strong organizational and time management skills with high attention to detail and ability to work on multiple projects simultaneously Excellent documentation skills and the ability to navigate multiple data entry systems Ability to work collaboratively and independently Managerial/Supervisory Responsibilities N/A