About this role
Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/ She will be required to uphold company policies and requirements at all times. Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to: Ensure that the place of work and surrounding area is kept clean and always organized. Successfully perform opening and closing procedures established for the assigned outlet. Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. Maintain a good rapport and work relation with staff in the assigned department and within the hotel. Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings scheduled. Adhere to hotel’s policy on fire and safety as well as hygiene regulations including HACCP in addition to other policies and procedures.