About this role
Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times. Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to: - Carry out or arrange for the carrying out of routine and emergency technical equipment maintenance, including system housekeeping and security procedures. - Coordinate on equipment maintenance during banquet and other functions to ensure smoother operation is held and to ensure that equipment are back in inventory in good state of repair. - Provide technical support to guests in banquets and all other areas including technical equipment when appropriate. - Monitor and maintain adequate supplies of peripherals (cables, connectors, spares etc.). - Ensure that the Kempinski Code of practice is upheld at all times and possesses a thorough knowledge of all standard operating procedures. - Assist in the purchase of all AV equipment - Maintain the AV control room(s) and to maintain the inventory of AV equipment in the hotel. - Maintain current and up to date specifications of AV equipment with the Coordination of the IT Manager. - Perform routine inspection of all maintenance operational areas and report any equipment malfunction to the IT Manager. - Monitor the implementation of all energy conservation procedures and report any irregularities and non-compliance to the IT Manager. - Manages and maintains Database Management Systems - Ensure database integrity and security is maintained, data storage, archiving, backup and recovery procedures are functioning correctly - Prepare crystal reports - Solve technical and operational challenges in the scope of IT reported by users. - To support computers in hardware and software malfunction in coordination with all the departments. - To manage and prioritize any IT problems, impacting either revenue and/or the guest for quick resolution and pro-actively seek for preventative maintenance. - Maintain complete record of the systems related inventory. - Coordinate the timely repair of the faulty computer systems and equipment. - Establish and maintain procedures of the backup and restoration of all data and programs in the system. - Coordinate the data and emergency procedures in the event of system failure. - Enforce security procedures for the timely revision of user access rights and passwords for all applications and network system. - Keep all systems and software up to the current release. - Advise hotel management on the existing and future systems being developed/implemented. - Coordinate the investigations and timely of software faults reports or enhancement requests and maintain proper logs. - Set up and maintain the office automation systems in the hotel. - Support Systems, local area network, and wide system office. - Handle all administrative in the information system office. - Assist the users on the use of the information systems in the hotel. - Prepare and maintain documentation n all hotel software applications. - Maintain and inventory listing of all computer hardware in the hotel.